Summary
Overview
Work History
Education
Skills
Timeline
Generic
CATHRYN BRATTON

CATHRYN BRATTON

Saint Clair

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Classroom Coach

Jefferson County Community Action
02.2024 - Current
  • Set up and operated audio-visual equipment for presentations or lectures.
  • Cleaned and disinfected frequently touched surfaces and materials throughout classroom.
  • Assisted students in achieving academic, social and behavioral goals.
  • Recorded attendance and tracked student progress throughout academic year.
  • Helped students with special needs by providing individualized attention and support.
  • Maintained orderly classroom by implementing routines and procedures established by teacher.
  • Provided one-on-one tutoring sessions for students who needed additional assistance in specific subjects.
  • Organized field trips, extracurricular activities, and other events related to classroom learning objectives.
  • Monitored student behavior and maintained safe learning environment for all.
  • Managed inventory of classroom supplies and requested additional resources.
  • Monitored lunch period and directed students to correct food stations.
  • Participated in staff meetings, professional development workshops, and parent-teacher conferences as required.
  • Worked individually with students struggling to grasp difficult concepts.
  • Assisted in maintaining accurate records of student performance, including test scores, homework completion, and participation grades.
  • Created visual aids, handouts, or other supplementary materials to enhance classroom instruction.
  • Assisted teachers in preparing and organizing classroom materials.

Sales Representative

Prime Communications
06.2020 - 11.2023
  • Utilized CRM software to manage leads, contacts, and deals effectively.
  • Shared best practices with fellow sales representatives during team meetings or informal discussions.
  • Conducted product demonstrations to prospective clients.
  • Continuously updated product knowledge by attending training sessions or workshops.
  • Implemented creative techniques for prospecting new business opportunities.
  • Tracked personal performance metrics, such as conversion rates and revenue generated, against set goals.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Participated in regular sales meetings and presented progress reports on assigned territory.
  • Assisted in development of pricing strategies for products or services offered.
  • Established new customer accounts through cold calling and networking.
  • Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
  • Described product to customers to accurately explain details and care of merchandise.
  • Tailored sales presentations based on individual client needs or preferences.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Analyzed market trends to identify potential sales opportunities.
  • Prepared accurate sales forecasts based on historical data and market analysis.
  • Maintained strong relationships with existing customers to ensure repeat business.
  • Negotiated contracts with clients according to company guidelines.
  • Developed sales strategies to achieve monthly and quarterly targets.
  • Computed sales prices to total purchases and received and processed cash or credit payments.
  • Monitored competitive activities and reported findings to management team.
  • Minimized store thefts through strategic monitoring and customer observation.

Customer Service

Alorica
08.2019 - 06.2020
  • Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
  • Monitored social media platforms for relevant customer feedback and responded accordingly.
  • Maintained customer records by updating account information in database.
  • Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
  • Analyzed customer feedback to identify trends and suggested improvements for business.
  • Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
  • Assisted customers in navigating company website or application during support interactions.
  • Participated in workshops and seminars to continuously improve personal skills related to position.
  • Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
  • Collaborated with other departments to ensure prompt resolution of customer concerns.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Followed up on unresolved cases to keep customers informed of progress towards solution.
  • Provided accurate information about products and services to customers.
  • Processed orders, prepared correspondences, and completed required documentation.
  • Answered customer inquiries via phone, email, and chat.

Education

High school or equivalent -

Neelyville High School
Neelyville, Missouri
05.2013

Skills

  • Parent-teacher collaboration
  • Collaborative learning
  • Special Education Support - 10 years
  • Assessment Strategies
  • Information Security
  • Complaint resolution
  • Appointment Scheduling
  • Data Collection - 10 years
  • Consultative Sales
  • Customer Service
  • Process Improvement
  • Customer Retention - 10 years
  • Student engagement
  • Teaching techniques
  • Motivational techniques

Timeline

Classroom Coach

Jefferson County Community Action
02.2024 - Current

Sales Representative

Prime Communications
06.2020 - 11.2023

Customer Service

Alorica
08.2019 - 06.2020

High school or equivalent -

Neelyville High School