Basketball
Cathryn Gauger
Jacksonville,FL
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Territory Sales Manager
ETCA North America
Jacksonville, FL
02.2019 - 08.2022
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Subway - Store Manager
SUBWAY®Restaurants
Jacksonville, FL
07.2018 - 11.2018
- Oversaw daily operations, including but not limited to, staff hiring and training, inventory control and financial functions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
customer service, Deli Clerk
Publix Super Markets Inc
Jacksonville, FL
11.2016 - 07.2018
- Generated repeat business through exceptional, and responded to customer concerns with friendly and knowledgeable service
- Highly qualified customer service and sales employee with 6 years experience in a successful leadership role
- Hardworking and experienced problem solver with an excellent attention to detail
- Proficient time management skills and self- motivated to work towards goals and grow in the complex rehab environment
- Fiscally responsible based on my experience with successful communication and creating a “teamwork” type of business framework
- Ensuring a positive experience for all customers, providing premier customer service and quality service
- Maintaining a healthy lifestyle to unload boxes and trailers
Security Officer
Allied Universal Security Services
Jacksonville, FL
06.2015 - 08.2016
- Serve, protect, and report
- Monitored and authorized entrance and departure of employees and visitors
- Processed and logged accurate and detailed incident reports
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Military Police - Corrections Officer
United States Marine Corps
San Diego, CA
02.2011 - 08.2012
- Expert in tactical and technical guidance
- Drafted military and nonmilitary correspondence
- Oversaw and maintained roughly 60-70 prisoners at a time
- Guided and coordinated unit's force protection programs to meet fleet requirements
- Received two meritorious promotions in the Marine Corps
- Accomplishments
- Supervised 24-hour police operation investigating civil disturbances on base.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
Education
FSCJ
Jacksonville, FLSkills
Reviewed and monitored scheduling, purchases and other expenses toMaintain budgetManaged, hired and developed top talent to strengthen workflow andProductivityExcellent customer service skillsTeam leadership and coachingExceptional communication skillsTraining and developmentAdept multi-taskerCritical thinking
Goals and performance
Certification
OC SPRAY
Interests
Photography
Volunteering
Additional Information
Meritoriously promoted in Marine Corps, volunteering with Buddy Check 12 and with music education programs. Summers spent working as a ref for kids basketball programs and coaching middle school lacrosse.
Timeline
Territory Sales Manager
ETCA North America
02.2019 - 08.2022
Subway - Store Manager
SUBWAY®Restaurants
07.2018 - 11.2018
customer service, Deli Clerk
Publix Super Markets Inc
11.2016 - 07.2018
Security Officer
Allied Universal Security Services
06.2015 - 08.2016
Military Police - Corrections Officer
United States Marine Corps
02.2011 - 08.2012
FSCJ