Cathryn Hoschek
Administrative Assistant
Worcester,MA
Summary
Proven Project Manager with a track record of enhancing operations and exceeding performance goals at Lowes Home Improvement. Skilled in Project Management and Customer Service, I've successfully led teams to achieve over 90% in customer satisfaction scores. Expert in leveraging administrative leadership and MS Office to streamline processes, demonstrating exceptional problem-solving and organizational abilities.
Overview
12
12
years of professional experience
Work History
Design Center Coordinator
Ethan Allen Global Inc.
04.2013 - 07.2024
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
Project Manager
Lowes Home Improvement
12.2017 - 03.2019
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated material procurement and required services for projects within budget requirements.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Interior Design Consultant
Rotmans Furniture
11.2012 - 04.2017
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Developed space planning concepts, color palette selections, and textile presentations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Specified appropriate products and materials to meet project objectives and design scheme.
Education
Associate of Science - Interior Design
Becker College
Worcester, MASkills
- Resource Allocation
- Consulting
- Administrative Leadership
- Information Collection
- Database Management
- Project Management
- Data Entry
- Document Management
- Recordkeeping
- Scheduling and calendar management
- Project assistance
- Customer Service
- Operations Management
- Discretion and Confidentiality
- Best Practices Implementation
- Administrative Oversight
- MS Office
- Point of Contact
Timeline
Project Manager
Lowes Home Improvement
12.2017 - 03.2019
Design Center Coordinator
Ethan Allen Global Inc.
04.2013 - 07.2024
Interior Design Consultant
Rotmans Furniture
11.2012 - 04.2017
Associate of Science - Interior Design
Becker College
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