Cathryn Percell
Royse City,TX
Summary
Effective customer service representative with 5+ years of experience in account management, sales, and marketing brand strategy. Skilled in enhancing cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational representative with an ability to work independently, create compelling presentations, and develop opportunities that further establish organizational goals.
Overview
7
7
years of professional experience
Work History
Assistance Office Manager
NLee Taxes
09.2020 - 05.2023
- Improved office operations and efficiency by 20% from computerizing activities, managing customer communications, scheduling payments, and tracking and recording documents
- Administered yearly budget of $14,000 to manage office requirements such as service contracts, postage cost, and supply replenishment
- Regularly assessing office productivity and making team adjustments as needed
- Implementing and maintaining company protocols to ensure smooth daily activates
- Reported to senior management on organizational performance and progress toward goals
- Maintained computer and physical filing systems
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Design Assistant / Customer Service Rep
Reclaim My Pantry
08.2018 - 05.2023
- Leads projects and analyzes data to identify opportunities for improvement
- Drive sales by continually identifying opportunities and gaps to achieve both personal and business sales goals
- Ensure impeccable execution of operational policies and procedures and maintaining brand standards
- Facilitated information management while effectively collaborating with upper management for operational improvement
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Reviewed sales reports to enhance sales performance by 10% and improve inventory management accuracy
- Monitored plans on wide ranges of assigned activates for off-site meetings, workshops, and small-scale events as needed
- Communicated with all departments to ensure prescribed time frame and quote parameters were followed for each project
- Design and implements internal procedures to maximize teamwork and efficiencies
- Handled customer inquiries and suggestions courteously and professionally
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Responded to customer requests for products, services, and company information
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Sales Lead / Supervisor
Crazy 8
03.2016 - 08.2018
- Adhered to departments procedures for managing resources to complete assigned projects and programs on time
- Trained and developed new hires resulting in promotions
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Mentored employees and instructed on management of complicated sales, complex issues, and difficult customers
- Increased store sales by 10% YOY by conducting in-store marketing and upselling retail customers on new brand promotions
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
- Analyzed sales data to set quotas and assess potential areas of growth
- Effectively coached team members to reach weekly and monthly sales goals
Education
Certificate - Surgical Technology
Western Career College
San Jose, CA05.2009
High School Diploma -
Oakland Technical High School
Oakland, CA05.2005
Certificate Surgical Tech - Surgical Technologist
San Francisco Veterans Hospital
San Francisco, CASkills
- Organization Strategies
- Teamwork
- Problem-solving
- Sales
- Information Intake
- Customer Service
- Budgeting
- Microsoft Office
- Training & Development
- Business Correspondence
- Relationship Development
- Excellent Multitasking Abilities
Timeline
Assistance Office Manager
NLee Taxes
09.2020 - 05.2023
Design Assistant / Customer Service Rep
Reclaim My Pantry
08.2018 - 05.2023
Sales Lead / Supervisor
Crazy 8
03.2016 - 08.2018
Certificate - Surgical Technology
Western Career College
High School Diploma -
Oakland Technical High School
Certificate Surgical Tech - Surgical Technologist
San Francisco Veterans Hospital
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