CATHRYN PETERMANN
Tulsa,OK
Summary
Experienced and reliable customer service professional with extensive experience providing assistance in busy service industry setting. Strong dedication to helping customers resolve issues and cultivating a positive image for the company. Proficient in organization and time management, especially prioritizing time sensitive tasks. Excel in team and solo environments. Fully committed to following company procedures, continuous learning and growth, while gaining loyal patients. Well-versed in assisting guests with check-in, check-out and billing services. .
Overview
7
7
years of professional experience
Work History
Front Desk Representative
The Orthopaedic Center
06.2024 - Current
- Resolved Patient complaints and concerns, resulting in improved Patient retention and loyalty.
- Take copays, and balances accordingly
- Checked patient insurance, demographic, and health history to keep information current.
- Schedule appointments, and maintain a schedule that providers and patients agree upon.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
- Verify insurance, Authorizations, and Referrals
- Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.
- Supported team members during busy periods, demonstrating strong multitasking abilities for optimal productivity.
- Organized incoming Faxes, and collaborated about contents when needed
- Performed MRI screening, and successfully completed Pre collected transactions.
Trainer / Delivery Driver
Tiffs Treats
03.2022 - 05.2023
- Creating relationships with customers in-store and over phone
- Organize, print, and edit current and future orders
- Work as both a team and individually to complete multiple tasks at once
- Prepare multiple orders within a strict time frame
- Train new staff members
- Delegate Tasks
- Verifying all final products satisfy to customers requests
All-Star Trainer
Mod Pizza
07.2018 - 10.2022
- Creating relationships with customers in-store and over phone
- Organization, inventory, ordering
- Travel and in-store squad member training
- Directing work flow tasks
- Delegating team within general managers
- Following safety and security polices and store procedures
Education
Dental Assistant Certification -
Remington College
Houston, TX01.2020
Skills
- Microsoft Office/Word/Outlook
- Training and mentoring
- Creative Problem-Solving
- Time Management
- Task Prioritization
- Clear Written and Verbal Skills
- Conflict management
Timeline
Front Desk Representative
The Orthopaedic Center
06.2024 - Current
Trainer / Delivery Driver
Tiffs Treats
03.2022 - 05.2023
All-Star Trainer
Mod Pizza
07.2018 - 10.2022
Dental Assistant Certification -
Remington College
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