Cathryn Wile

• Served as an advocate for elderly residents, promoting independence and dignity
• Provided direct patient care, including bathing, dressing, feeding and toileting
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
• Performed basic first aid procedures in emergency situations until further medical help arrived

• Assisted in the implementation of individualized care plans for clients with chronic illnesses or disabilities

• Provided direct client care, including bathing, dressing, feeding, and toileting

• Assisted with mobility and transferring

• Performed light housekeeping duties including cleaning, laundry, meal preparation, and grocery shopping for clients

• Monitored changes in client's condition and documented observations

• Implemented fall prevention strategies by removing hazards from the environment

• Escorted patients to medical appointments

• Managed cashier team members

• Merchandised/re-stocked various departments

• Acted as the main point of contact for customer inquiries

• Managed escalated customer complaints with empathy and professionalism

• Identified opportunities for process improvement and made recommendations to enhance the customer experience

• Assisted in the onboarding process of new team members by providing training on customer service protocols and best practices