Cathryn G. Cohen
Claims Adjuster, Attorney
Shreveport,LA
Summary
Accustomed to demanding work with little downtime. Excellent interpersonal and time management skills. Dynamic individual with hands-on experience in claims handling and talent for navigating challenges. Known for adaptability, creativity, and results-oriented mindset. Demonstrates strong analytical, communication, teamwork and professional skills. Detail-oriented with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
43
43
years of professional experience
Work History
Host, Greeter
Olive Garden Restaurant
03.2018 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Completed daily side work and opening and closing duties without fail.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Senior Cashier, Customer Service
Lowe's Home Improvement
02.2014 - 10.2022
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Managed high-stress situations effectively, maintaining professionalism and composure throughout busy periods or difficult interactions.
- Liaised between customers and management when resolving complex issues that required higher-level intervention.
- Demonstrated expertise in operating various point-of-sale systems, ensuring quick adaptation to any changes or updates.
- Increased productivity within the cashier team by offering support during peak hours or staff shortages.
- Contributed to loss prevention efforts by vigilantly monitoring the cashier area for potential theft or other issues.
- Processed returns and exchanges seamlessly, preserving customer goodwill while adhering to store policies.
- Provided exceptional customer service, leading to increased loyalty and return visits from patrons.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier, Customer Service
Step One Automotive Group
11.2019 - 03.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Attorney
Various
03.1984 - 12.2005
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Researched and interpreted laws, rulings and regulations to advise clients on legal transactions.
- Drafted comprehensive legal documents such as pleadings, motions and briefs, for corporate and insurance clients.
- Filed timely case pleadings to meet firm deadlines.
- Negotiated settlements of disputes and litigation.
- Developed legal strategies to protect client interests and resolve disputes.
- Presented compelling oral arguments in court hearings and trials that resulted in favorable rulings for clients.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Improved client satisfaction rates by providing timely updates on case progress and addressing concerns promptly.
- Mentored junior attorneys to improve their legal knowledge, skills, and career growth potential.
- Enhanced public speaking skills through regular presentations at legal seminars and conferences, contributing to professional development and firm visibility.
- Counseled clients on potential outcomes of legal matters.
Claims Adjuster
The Travelers Insurance
11.1979 - 03.1984
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
No Degree - English Literature
Pitzer College
Claremont, CAJ.D. - Law
Loyola Law School
Los Angeles, CA06-1979
Bachelor of Arts - English Literature
California State University, Northridge
Northridge, CA06-1976
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Detail-oriented
- Verbal and Written skills
- Workflow optimization
- Strong interpersonal skills
- Phone etiquette
- Positive and professional
Affiliations
State Bar of California
Timeline
Cashier, Customer Service
Step One Automotive Group
11.2019 - 03.2022
Host, Greeter
Olive Garden Restaurant
03.2018 - 12.2022
Senior Cashier, Customer Service
Lowe's Home Improvement
02.2014 - 10.2022
Attorney
Various
03.1984 - 12.2005
Claims Adjuster
The Travelers Insurance
11.1979 - 03.1984
No Degree - English Literature
Pitzer College
J.D. - Law
Loyola Law School
Bachelor of Arts - English Literature
California State University, Northridge
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