Cathy A. Douglas

Providing superior customer service to a diverse customer base.

Actively listening to customers to accurately answer their questions in a timely fashion.

Meeting and exceeding customer service goals for servicing customers.

Utilizing multiple computer applications to service customers.

Working in a fast-paced environment.

Exceptional attention-to-detail.

• Managing a supply chain for XL televisions in TV Land which I created
• Organizing large items for customers to meet there promised delivery dates
• Serving as a point of contact for outstanding customer orders

• Taught students from preschool through the 12th grade in all subject areas.
• Managed a class of 25 - 30 students.

• Company Overview: https://www.linkedin.com/in/cathyadouglas

• Provided high-volume sourcing and recruiting for UPS’s NEW “Saturday Ground” initiative
• Identified diverse and qualified applicants for multiple positions within UPS (i.e. Inside Sales Representatives, Senior Sales Executives, Saturday Ground Staffing Supervisors, etc.)
• Managed candidate flow through the ATS (Automated Employment)
• Provided weekly and sometimes daily updates to management team on any job requisition exceptions

• Provide superior customer service to retail customers
• Highest selling non-management associate

• Meeting daily deadlines for clients (i.e. Comcast)
• Responsible for industry and function-focused candidate sourcing, pre-screening, testing, and qualifying candidates.
• Utilize direct and indirect sourcing techniques to build a strong network of diverse candidates within critical skill sets, based on client demand.

• Full life cycle recruiting for retailers within a 24-48 hr timeframe
• Provide daily staffing updates to Recruiting Manager

• Act as customer service representative to all The Home Depot’s retail stores

• Provide outsource recruiting for Fortune 500 companies
• Use direct sourcing to recruit top candidates under short deadlines

• Provide full cycle recruiting for position within the U.S.A
• Post jobs on job boards

• Oversee the hiring process for all interns in Atlanta (headquarters) along with Chicago, New York, Miami and DC
• Oversee the communication and execution of recruiting strategies and marketing efforts for colleges/universities
• Build relationships and serve as the point-of-contact for Turner/CNN career center personnel, college faculty, and student organizations.
• Plan, coordinate and execute all logistical elements for on-campus marketing efforts
• Review resumes assessing against entry-level profile; making next step decisions.
• Conduct screening and performance factor interviews as needed.
• Review paperwork to ensure feedback is documented appropriately and meets EEO guidelines.
• Make next step decisions after screening and behavioral interviews.
• Serve as primary information resource for recruits throughout the interviewing process communicate status, answer questions, extend offers, schedule start dates, coordinate all follow-up efforts.
• Plan, coordinate, and facilitate recruit office visits. Includes scheduling recruits, reserving office space, soliciting/scheduling interviewers, preparing interviewer packets, recruit agendas, conducting presentations, and briefing/debriefing with recruits.

• Manage all aspects of the Cooperative Education and Internship Programs, which includes recruitment, rotational placement, professional networking activities as well as full-time placement upon graduation
• Manage Turner’s internationally and nationally recognized internship program
• Create and implement Turner’s first official college recruiting strategy
• Provide one-on-one career advising for over 200 interns annually
• Foster a recruiting relationship with colleges and universities throughout the US
• Author internship manuals and presentations on the role of interns and the role of intern supervisors