CATHY ALLCORN-DOWNING

Communicate effectively with General Manager residents, and on-site associates. Manage property to maintain clean, friendly and safe place to live. Walk all areas of property to detect any issues or problems. Enforce apartment community rules and regulations. Communicate to GM or Maintenance as needed. Handling any resident issues always in professional manner. Submit maintenance request and follow up to ensure work is completed satisfactory. Leasing vacant or soon to be vacant properties. Screening applicants according to company leasing guidelines. Preparing and processing rental applications and processing credit checks. Process paperwork for tenants moving in and out. Move-in and move-out inspections on all units documenting all necessary information. Collect current and past due rent from tenants, receiving all types of payment and submitting for processing by GM. Submit Three-Day notices when necessary. Make phone calls to follow up on late payers. Other administrative duties as well. Rented out apartments prior to vacancy for over four years.

Converted prospects to clients and closed sales all over San Diego County. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customers' expectations. Maintained daily calendar on Top Producer. Developed and maintained list of properties suited to different needs and budgets. Showed clients properties for potential purchase. Listed properties and held open houses. Worked with investors, personal home buyers, vendors and other agents in process of sales.

Continue to maintain state licensing for Owner, President and two companies on contract basis. Keeping all licensing current and renewed. Any special projects in licensing that come up.

Converted prospects to clients and closed sales all over San Diego County. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customers' expectations. Maintained daily calendar on Top Producer. Developed and maintained list of properties suited to different needs and budgets. Showed clients properties for potential purchase. Listed properties and held open houses. Worked with investors, personal home buyers, vendors and other agents in process of sales.

Worked as temp for New Home Builders. Currently working with Toll Brothers at Robertson Ranch. Responsibilities include but are not limited to Sales Office/Models opening and closing. Administration/Sales support greeting guest, obtaining visitor cards, qualifying customers for sales managers. Demonstrate why Toll Brothers is #1 Luxury Home Builder and best choice for customer. Providing superior customer service not only for customers of Toll Brothers but for all Toll Brothers employees. Continue to work towards greater knowledge and excellence daily.

Rental Agent/Property Manager for average of 85 high end vacation rental properties. Sales Representative for properties. Regularly did property tours and inspections. Processed applications/payments checked guest in/out and many other tasks. My main job became managing properties. Handled all problems that arose with properties both occupied and unoccupied. In charge of hiring and working with vendors to prevent/correct problems and implement improvements on properties. Also scheduled contract housekeeping and contract maintenance. Purchased products needed for housekeeping and properties. Worked closely with HOA communities when repairs were needed on properties in HOA communities.

High-energy Manager focused on promoting customer satisfaction through exceptional service. Responsible for resort operations at Deer Lake Resort 850-acre vacation resort in East Texas. Ensuring Deer Lake Resort standards were maintained at all times. Key responsibilities were Management, training and motivation of team of housekeepers and maintenance. Ensuring excellent communication between resort manager and team and Horse Operations Manager. Encouraging resort team to be proactive and effective. Maintained a high profile within resort and had regular positive contact with guest throughout their stay. Made sure activities provided were conducted safely and in a responsible and professional manner. Influential in growth of ranch from 8 cabins to 13 over four years that managing Ranch. Responsible for every aspect of managing property, booking cabins, scheduling housekeeping and ground maintenance. Created new reports, such as fuel report, maintenance report, mileage reports for ranch vehicles, revenue quarterly tracking reports, gas delivery reports. Maintained all social media and marketing. Maintained and grew gift shop business. Scheduled all vendor's, approved all invoices and sent to accounting daily. Organized and scheduled all extra activities for guest. Processed all administrative work in office. Regular quality control checks on Cabins. Continued to maintain licensing part of previous job for Insurance of America Agency, Inc.

Left to take management position at ranch owned by same individual. As Licensing Director licensed existing and new companies, two President's and Owner in almost every state. Processed company contracts with Insurance Companies sold products for. Processed agent contracts, appointments, terminations and endorsements. Managed leads for agents. Created weekly Producers Press. Maintained Agency management system. Worked with President on Oil and Gas company leases and other projects.