Cathy Arce
Phoenix,AZ
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Productive team player and expert at managing multiple tasks in busy environment.
Overview
18
18
years of professional experience
Work History
International Implementation Assistant
Wells Fargo Bank
Phoenix, AZ
01.2000 - 07.2012
- Created the International Implementation Department
- Created documentation
- Setup service level agreements for internal and external customers
- Established contacts in foreign countries
- Implemented Treasury services for commercial customers
- Trained new hires
- Coordinated all services for "live date"
- Built and maintained excellent customer relationships through timely response to inquiries
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Domestic Treasury Implementation Assistant
Wells Fargo Bank
Phoenix, AZ
01.1998 - 01.2000
- Setup domestic treasury products
- Supported Sales Managers with special projects and additional job duties.
- Prepared documentation for clients
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Gathered due diligence information.
- Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
- Maintained friendly and professional customer interactions.
- Wrote and distributed customer correspondence.
Administrative Assistant
Wells Fargo Bank
Tempe, AZ
01.1997 - 01.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported Division Manager who had 711 employees
- Responsible fo HR
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Education
Bachelor of Science - Health And Safety
California State University - Sacramento
Sacramento, CA12.1998
Skills
- Client Requirements
- Financial Documentation
- Department Development
- Operational Efficiency
- Client Satisfaction
- Production Processes
Timeline
International Implementation Assistant
Wells Fargo Bank
01.2000 - 07.2012
Domestic Treasury Implementation Assistant
Wells Fargo Bank
01.1998 - 01.2000
Administrative Assistant
Wells Fargo Bank
01.1997 - 01.2000
Bachelor of Science - Health And Safety
California State University - Sacramento
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Frederick TulayFrederick Tulay
Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)
Arian SaberniaArian Sabernia
Home Mortgage Sales Consultant at Wells Fargo Bank, N.A.Home Mortgage Sales Consultant at Wells Fargo Bank, N.A.
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio