Cathy Axson
Jacksonville,FL
Summary
Demonstrated ability to foster team collaboration and maintain a strong commitment to delivering exceptional customer service. Seeking to leverage experience and skills to contribute to the continued success of the organization in a dynamic role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator/Pre-School Teacher
WOA Christian Academy
Jacksonville, FL
01.2021 - 10.2023
- Managed invoicing processes, ensuring accuracy and timely submission.
- Proficient in collecting payments and implementing effective reminders to ensure timely payments.
- Proactively communicated with parents, diplomatically addressing and reminding them of overdue payments and associated late charges. Conducted follow-up calls to expedite the collection process.
- Responsible for ordering and managing supplies, optimizing inventory levels to meet organizational needs.
- Maintained strict adherence to DCFS regulations, ensuring the organization's compliance with local standards.
- Demonstrated multitasking abilities to efficiently handle administrative tasks, contributing to the smooth operation of the office and educational environment.
Seasonal Telesales Enrollment Specialist
Florida Blue
Jacksonville, FL
08.2021 - 12.2021
- Updated, entered and reviewed customer data.
- Communicate effectively via telephone, email and chat with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Guided individuals through the application process and facilitated enrollment on healthcare.gov, ensuring a seamless and efficient experience.
- Provided expert assistance to Medicare patients, handling renewals, facilitating changes of plans, and supporting enrollment into the Medicare Program.
Client Records Research and Audit Specialist
Allstate Insurance Co. (Manpower)
Jacksonville, FL
11.2014 - 12.2019
- Conducted detailed research on client records, ensuring accuracy and completeness.
- Utilized advanced Excel functions such as VLOOKUP and manipulated formulas to perform audits on 5000 accounts, identifying discrepancies and implementing corrective measures.
- Managed electronic files and maintained a comprehensive database, ensuring efficient data organization and accessibility.
- Generated weekly and monthly reports, providing valuable insights and facilitating data-driven decision-making.
- Handled both inbound and outbound calls, effectively communicating with customers internally and externally to address inquiries and provide necessary information.
- Processed credit card payments and managed check payments, overseeing the distribution to designated Lockboxes.
- Demonstrated proficiency in data analysis and reporting, contributing to the enhancement of overall operational efficiency.
Education
High School Diploma -
Brunswick High School
Brunswick, GASkills
- Office Supply Management
- Exceptional Customer Service
- Project Management
- Database Entry
- MS Office
Certification
CERTIFICATIONS/LICENSES
JULY 2021
2-15 FLORIDA HEALTH AND LIFE LICENSE ACQUIRED
APRIL 2020
COMPTIA ITF+ CERTIFIED, GENERATIONS USA (INFORMATION TECHNOLOGY)
AUGUST 2012
CERTIFIED ISO 9001:2008 LEAD AUDITOR
SKILLS
Excellent Organizational Skills. Strong Analytical skills
Excellent Customer Service Skills
Solid Communicator/Problem Solving Skills Health and Life Enrollment Specialist
Call Center Experience
Timeline
Seasonal Telesales Enrollment Specialist
Florida Blue
08.2021 - 12.2021
Office Administrator/Pre-School Teacher
WOA Christian Academy
01.2021 - 10.2023
Client Records Research and Audit Specialist
Allstate Insurance Co. (Manpower)
11.2014 - 12.2019
High School Diploma -
Brunswick High School