Cathy Axson
Jacksonville,FL
Summary
Demonstrated ability to foster team collaboration and maintain a strong commitment to delivering exceptional customer service. Seeking to leverage experience and skills to contribute to the continued success of the organization in a dynamic role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator/Pre-School Teacher
WOA Christian Academy
01.2021 - 10.2023
- Managed invoicing processes, ensuring accuracy and timely submission.
- Proficient in collecting payments and implementing effective reminders to ensure timely payments.
- Proactively communicated with parents, diplomatically addressing and reminding them of overdue payments and associated late charges. Conducted follow-up calls to expedite the collection process.
- Responsible for ordering and managing supplies, optimizing inventory levels to meet organizational needs.
- Maintained strict adherence to DCFS regulations, ensuring the organization's compliance with local standards.
- Demonstrated multitasking abilities to efficiently handle administrative tasks, contributing to the smooth operation of the office and educational environment.
Seasonal Telesales Enrollment Specialist
Florida Blue
08.2021 - 12.2021
- Updated, entered and reviewed customer data.
- Communicate effectively via telephone, email and chat with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Guided individuals through the application process and facilitated enrollment on healthcare.gov, ensuring a seamless and efficient experience.
- Provided expert assistance to Medicare patients, handling renewals, facilitating changes of plans, and supporting enrollment into the Medicare Program.
Client Records Research and Audit Specialist
Allstate Insurance Co. (Manpower)
11.2014 - 12.2019
- Conducted detailed research on client records, ensuring accuracy and completeness.
- Utilized advanced Excel functions such as VLOOKUP and manipulated formulas to perform audits on 5000 accounts, identifying discrepancies and implementing corrective measures.
- Managed electronic files and maintained a comprehensive database, ensuring efficient data organization and accessibility.
- Generated weekly and monthly reports, providing valuable insights and facilitating data-driven decision-making.
- Handled both inbound and outbound calls, effectively communicating with customers internally and externally to address inquiries and provide necessary information.
- Processed credit card payments and managed check payments, overseeing the distribution to designated Lockboxes.
- Demonstrated proficiency in data analysis and reporting, contributing to the enhancement of overall operational efficiency.
Education
High School Diploma -
Brunswick High School
Brunswick, GASkills
- Office Supply Management
- Exceptional Customer Service
- Project Management
- Database Entry
- MS Office
Certification
CERTIFICATIONS/LICENSES
JULY 2021
2-15 FLORIDA HEALTH AND LIFE LICENSE ACQUIRED
APRIL 2020
COMPTIA ITF+ CERTIFIED, GENERATIONS USA (INFORMATION TECHNOLOGY)
AUGUST 2012
CERTIFIED ISO 9001:2008 LEAD AUDITOR
SKILLS
Excellent Organizational Skills. Strong Analytical skills
Excellent Customer Service Skills
Solid Communicator/Problem Solving Skills Health and Life Enrollment Specialist
Call Center Experience
Timeline
Seasonal Telesales Enrollment Specialist
Florida Blue
08.2021 - 12.2021
Office Administrator/Pre-School Teacher
WOA Christian Academy
01.2021 - 10.2023
Client Records Research and Audit Specialist
Allstate Insurance Co. (Manpower)
11.2014 - 12.2019
High School Diploma -
Brunswick High School
CERTIFICATIONS/LICENSES
JULY 2021
2-15 FLORIDA HEALTH AND LIFE LICENSE ACQUIRED
APRIL 2020
COMPTIA ITF+ CERTIFIED, GENERATIONS USA (INFORMATION TECHNOLOGY)
AUGUST 2012
CERTIFIED ISO 9001:2008 LEAD AUDITOR
SKILLS
Excellent Organizational Skills. Strong Analytical skills
Excellent Customer Service Skills
Solid Communicator/Problem Solving Skills Health and Life Enrollment Specialist
Call Center Experience
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