Summary
Overview
Work History
Education
Skills
Areas of Expertise includes:
References
Timeline
Generic

Cathy Banks

Los Angeles,CA

Summary

Senior Manager of Quality Assurance with extensive experience at THE BEACHBODY COMPANY, successfully leading cross-functional teams to complete over 30 projects with a 90% pass rate. Proficient in test automation and resource allocation, ensuring high-quality deliverables. Strong ability to foster collaboration and influence stakeholders to achieve project goals.

Overview

19
19
years of professional experience

Work History

Senior Manager, Quality Assurance

THE BEACHBODY COMPANY
El Segundo, CA
01.2021 - Current
  • Served as Department Head for Quality Assurance over Enterprise Applications and Integrations, supplying QA Engineers for 7 workstreams.
  • Maintained strong communication lines and identified gaps, issues, or risks related to major business and tech initiatives.
  • Managed both onshore and offshore teams, specializing in manual, Automation, API and Performance QA
  • Vigorous, high quality QA work which required complex planning, diligent execution, and overcoming countless obstacles, and strong, highly effective, committed, and resilient leadership
  • Set QA practice for departments with limited/no QA - Infrastructure, end-user computing, Oracle EBS modules (Order Management, Finance, Supply Chain)
  • Managed contract labor budget over 400K, meeting financial targets and demonstrated delivered her financial targets well, and demonstrated flexibility and willingness when challenging financial targets were given
  • Lead QA Delivery for over 30 projects with low defect remediation and SEV remediation, including two major enterprise cloud transformations
  • Set consistent exit criteria for all projects, average over 100 test cases, 100% execution and a pass rate of 90% or higher
  • Worked closely with project managers on key delivery to determine QA milestones, Level of effort (LOE) and timelines
  • Collaborated with development on release delivery and testing strategy
  • Introduce automation suites to frequent workstreams, by implementing smoke and critical regression suites, reducing manual regression time by 75%.

Sr. Engineer; Lead Engineer, Quality Assurance

THE BEACHBODY COMPANY
01.2015 - 01.2021
  • Served as Lead Engineer for Enterprise QA Team on integrated projects. Implemented quality assurance test strategies and plans to ensure on-time project delivery with low defect leakage.
  • Directed test and implementation for some of Beachbody Technology's high revenue projects, including one grossing with under 5% defect leakage.
  • Defined quality standards and metrics for Enterprise Technology project/products
  • Worked will all stake holders to ensure that the quality metrics are reviewed, closed and agreed upon
  • Training and supporting QA Engineers on Quality matrix, testing techniques, application and domain
  • Set measurable criteria to validate the quality on timely basis
  • Defined processes for test plan and phases of the testing cycle
  • Ensuring all development tasks meet quality criteria by test planning, test execution and issue tracking
  • Set quality standards or the teams in various testing technologies
  • Find new strategies for automation testing, test cases that require automation and day to day work processes
  • Manage risk by understanding and defining areas to calculate the overall risk to the project
  • Created strategies to mitigate risk and taking necessary measures to control the risks

QA Engineer II

GUTHY-RENKER
Santa Monica, CA
01.2012 - 01.2015
  • Served as key member of Technology team as lead QA tester on high volume development projects for USTechSupport and Support.com. Implemented quality assurance and quality control methodologies to ensure compliance with QA Standards, PCI, and customer specifications.
  • Directed development, test and implementation of USTechSupport's new internal CRM software and ensured successful deployment on schedule release date with no critical bugs.
  • Guaranteed quality assurance objectives were meet by participating in daily standups with ITQA teams, project status meetings and bug triages with Product Managers and Call Center Executives.
  • Standardized Workflows and bug reporting by thoroughly analyzing and documenting defects in Redmine and JIRA.
  • Created test case standardization by providing detailed test plans and test case templates in TestRail.
  • Reduced number of post release issues by establishing weekly smoke automation scripts executed with Ruby/Capybara and Selenium Webdriver.
  • Identified critical API issues in site and software by validating OrderCreate and PicIs API Web Services using SOAPUI Pro 5.0 for successful JSON/XML responses.
  • Collaborated with marketing, analytics and call center teams, evaluating or diagnosing problems and recommended possible solutions.
  • Planned test schedules and strategies in accordance with project scope and delivery dates.
  • Reduced Dev LOE by performing initial debugging procedures, reviewing configuration files, logs, or code logic, determining breakdown source.
  • Slashed number of bugs in Backlog by monitoring bug resolution efforts and tracking successes and failures.

Threat Analyst (QA)

CYBERDEFENDER CORPORATION
Los Angeles, CA
01.2008 - 01.2012
  • Served as senior member in Threat Research and Response, overseeing quality assurance and teams for client software, backend system development projects and ecommerce site. Identified bug/flaws in client and server applications recommended fixes.
  • Developed testing programs addressing areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
  • Planned test schedules or strategies in accordance with project scope or delivery dates.
  • Reinforced more streamlined process for software deployment, significantly reducing number of rollbacks.
  • Reviewed software documentation, ensuring technical accuracy, compliance, or completeness, or mitigating risks.
  • Reinforced full QA cycle by performing sanity, functional, cross browser, regression and smoke testing, greatly reducing number of issue found post code deployment.
  • Assisted in design and implementation of automated command line scanner for Tech Support, assisting in customer troubleshooting.
  • Participated in product design reviews, providing input on functional requirements, product designs, schedules, or potential problems.
  • Improved call center technical response and resolution by promptly investigating customer problems and performing root cause analysis.
  • Provided feedback and recommendations to developers on software usability and functionality.

Software Quality Assurance Engineer

MONSTER WORLDWIDE
Los Angeles, CA
01.2007 - 01.2008
  • Served as key member on QA team, specializing in knowledge of client software tailored to college customers. Fundamental in development, testing and deployment of new MonsterTRAK site and new invoice capability.
  • Directed testing efforts for backend invoicing and billing functionality, successfully deploying on schedule.
  • Assisted Product teams in writing of acceptance tests (UAT) for new, revised site, contributing technical requirements and backend system knowledge.
  • Reinforced full QA cycle by performing sanity, functional, cross browser, regression and smoke testing, greatly reducing number of issue found post deployment.
  • Improved bug reporting into Clearquest by specifying format and standardization so that business case scenarios were covered during testing.
  • Reduced number of critical issues found post production by providing immediate support, follow-up and troubleshooting for business and sales teams after release deployment

Education

BS - Computer Information Systems

DeVry University
Long Beach, CA
01.2002

Skills

  • Team leadership
  • Resource allocation
  • Quality assurance
  • Test automation
  • Influencing and negotiating
  • Cross-functional team coordination
  • JavaScript and MySQL programming
  • Database tools: Toad and MySQL Workbench
  • Testing tools: Fiddler, Postman, Chrome DevTools
  • Defect tracking with Jira
  • Test case management: HP Quality Center
  • Code management with GitHub and Jenkins
  • SDLC and Agile methodologies:
  • API testing

Areas of Expertise includes:

  • Software Development Life Cycle (SDLC)
  • Software Test Life Cycle (STLC)
  • Test Strategy, Cases & Processes
  • Leadership & Team Management
  • Functional Testing, Regression & Negative Testing
  • Integration/E2E Testing
  • Defect / Bug Tracking
  • Mobile Testing
  • Project Management

References

References available upon request.

Timeline

Senior Manager, Quality Assurance

THE BEACHBODY COMPANY
01.2021 - Current

Sr. Engineer; Lead Engineer, Quality Assurance

THE BEACHBODY COMPANY
01.2015 - 01.2021

QA Engineer II

GUTHY-RENKER
01.2012 - 01.2015

Threat Analyst (QA)

CYBERDEFENDER CORPORATION
01.2008 - 01.2012

Software Quality Assurance Engineer

MONSTER WORLDWIDE
01.2007 - 01.2008

BS - Computer Information Systems

DeVry University

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