Cathy Brown
Plano,TX
Summary
Dedicated professional with extensive experience collaborating with clients, promptly identifying needs, and delivering solutions to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. History of working as part of financial team to manage diverse clients' business operations and retirement objectives.
Skills
- Customer Relationship Management (CRM)
- Exceeding Customer Expectations
- Client Engagement
- Relationship Building
- Accounting & Bookkeeping
- Written & Oral Communication
- Strong Communication & Interpersonal Skills
- Attention to Detail & Analytical Processes
- Time Management
- Multiple Priorities Management
- Retail Merchandising
- Data Entry
Overview
30
30
years of professional experience
Work History
Territory Sales Associate
The Hershey Company
09.2021 - Current
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Utilized CRM software to effectively manage contacts, and monitor progress against goals.
- Established trust with clients through consistent follow-ups, leading successful partnerships and repeat business.
Retail Sales Merchandiser
TNG Retail Services
02.2020 - 09.2021
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Boosted sales revenue through effective merchandising strategies and attractive displays.
- Collaborated with store management to implement promotional events and drive sales growth in 2 big box stores.
Professional Dog Walker
Wag Labs Inc.
02.2018 - Current
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
Accounts Receivable Accountant
WatchGuard Video
04.2007 - 09.2008
- Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
- Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
- Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
Accountant and Administrative Assistant
HPA Design Group
04.2006 - 04.2007
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed calendars, phone calls, mail, and office space for executive and designers.
Financial Controller
Select Management Group
02.2004 - 04.2006
- Served as full service accountant for 25+ HOA clients consisting of 1,000+ homeowners.
- Spearheaded the implementation of new accounting software, resulting in increased efficiency and improved financial tracking capabilities.
- Managed a team of finance professionals, providing guidance, support, and ongoing training to ensure continued growth and development.
Franchise Owner
Pets Are Inn
09.1999 - 02.2004
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Certified Public Accountant
Hutton, Patterson & Company
06.1995 - 09.1999
- Ensured timely completion of monthly and annual financial statements for 30+ clients, maintaining strict adherence to regulatory requirements.
- Prepared payroll, franchise, corporate, and individual tax returns for 30+ clients.
- Consulted with small to mid-sized corporations to implement internal controls, uncovering fraud in 1 case.
- Supervised staff accountants.
- Created marketing initiative and brought in individual and corporate clients.
Certified Public Accountant
Brorson, Kay, Stone
04.1994 - 06.1995
- Staff accountant for 20+ clients.
Staff Accountant
Pyke & Pyke
11.1993 - 04.1994
- Staff Accountant for 20+ clients.
Education
Bachelor of Science - Accounting
The University of Texas At Dallas
Richardson, TX05.1993
Timeline
Territory Sales Associate
The Hershey Company
09.2021 - Current
Retail Sales Merchandiser
TNG Retail Services
02.2020 - 09.2021
Professional Dog Walker
Wag Labs Inc.
02.2018 - Current
Accounts Receivable Accountant
WatchGuard Video
04.2007 - 09.2008
Accountant and Administrative Assistant
HPA Design Group
04.2006 - 04.2007
Financial Controller
Select Management Group
02.2004 - 04.2006
Franchise Owner
Pets Are Inn
09.1999 - 02.2004
Certified Public Accountant
Hutton, Patterson & Company
06.1995 - 09.1999
Certified Public Accountant
Brorson, Kay, Stone
04.1994 - 06.1995
Staff Accountant
Pyke & Pyke
11.1993 - 04.1994
Bachelor of Science - Accounting
The University of Texas At Dallas
Software
- QuickBooks Desktop
- Salesforce
- Tableau
- MS Outlook, Excel, Word, PowerPoint
- QuickBooks Online & Pro - Currently Enrolled
Activities
- Leadership Plano - Class 14
- Hope's Door Board of Directors
- Dallas Chapter of CPAs - Student President
Volunteering
- Pet Partners - Human Part of Team
- Project Linus - Blanketeer
- Grateful Gratitude - Community Volunteer
Similar Profiles
Nicole Arriaga PerryNicole Arriaga Perry
Marketing Analyst - PR & LATAM at The Hershey CompanyMarketing Analyst - PR & LATAM at The Hershey Company
Joseph SeltingJoseph Selting
Customer Sales Executive at The Hershey CompanyCustomer Sales Executive at The Hershey Company
Kayla Lee LoganKayla Lee Logan
Sr. Food Safety Specialist at The Hershey CompanySr. Food Safety Specialist at The Hershey Company