Summary
Skills
Overview
Work History
Education
Timeline
Software
Activities
Volunteering
SoftwareEngineer

Cathy Brown

Plano,TX

Summary

Dedicated professional with extensive experience collaborating with clients, promptly identifying needs, and delivering solutions to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. History of working as part of financial team to manage diverse clients' business operations and retirement objectives.

Skills

  • Customer Relationship Management (CRM)
  • Exceeding Customer Expectations
  • Client Engagement
  • Relationship Building
  • Accounting & Bookkeeping
  • Written & Oral Communication
  • Strong Communication & Interpersonal Skills
  • Attention to Detail & Analytical Processes
  • Time Management
  • Multiple Priorities Management
  • Retail Merchandising
  • Data Entry

Overview

30
30
years of professional experience

Work History

Territory Sales Associate

The Hershey Company
2021.09 - Current
  • Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
  • Utilized CRM software to effectively manage contacts, and monitor progress against goals.
  • Established trust with clients through consistent follow-ups, leading successful partnerships and repeat business.

Retail Sales Merchandiser

TNG Retail Services
2020.02 - 2021.09
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Boosted sales revenue through effective merchandising strategies and attractive displays.
  • Collaborated with store management to implement promotional events and drive sales growth in 2 big box stores.

Professional Dog Walker

Wag Labs Inc.
2018.02 - Current
  • Enhanced client satisfaction by providing consistent and reliable dog walking services.
  • Built strong relationships with clients, fostering trust and confidence in my services.
  • Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
  • Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.

Accounts Receivable Accountant

WatchGuard Video
2007.04 - 2008.09
  • Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
  • Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
  • Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.




Accountant and Administrative Assistant

HPA Design Group
2006.04 - 2007.04
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed calendars, phone calls, mail, and office space for executive and designers.

Financial Controller

Select Management Group
2004.02 - 2006.04
  • Served as full service accountant for 25+ HOA clients consisting of 1,000+ homeowners.
  • Spearheaded the implementation of new accounting software, resulting in increased efficiency and improved financial tracking capabilities.
  • Managed a team of finance professionals, providing guidance, support, and ongoing training to ensure continued growth and development.

Franchise Owner

Pets Are Inn
1999.09 - 2004.02
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.

Certified Public Accountant

Hutton, Patterson & Company
1995.06 - 1999.09
  • Ensured timely completion of monthly and annual financial statements for 30+ clients, maintaining strict adherence to regulatory requirements.
  • Prepared payroll, franchise, corporate, and individual tax returns for 30+ clients.
  • Consulted with small to mid-sized corporations to implement internal controls, uncovering fraud in 1 case.
  • Supervised staff accountants.
  • Created marketing initiative and brought in individual and corporate clients.

Certified Public Accountant

Brorson, Kay, Stone
1994.04 - 1995.06
  • Staff accountant for 20+ clients.

Staff Accountant

Pyke & Pyke
1993.11 - 1994.04
  • Staff Accountant for 20+ clients.

Education

Bachelor of Science - Accounting

The University of Texas At Dallas
Richardson, TX
05.1993

Timeline

Territory Sales Associate

The Hershey Company
2021.09 - Current

Retail Sales Merchandiser

TNG Retail Services
2020.02 - 2021.09

Professional Dog Walker

Wag Labs Inc.
2018.02 - Current

Accounts Receivable Accountant

WatchGuard Video
2007.04 - 2008.09

Accountant and Administrative Assistant

HPA Design Group
2006.04 - 2007.04

Financial Controller

Select Management Group
2004.02 - 2006.04

Franchise Owner

Pets Are Inn
1999.09 - 2004.02

Certified Public Accountant

Hutton, Patterson & Company
1995.06 - 1999.09

Certified Public Accountant

Brorson, Kay, Stone
1994.04 - 1995.06

Staff Accountant

Pyke & Pyke
1993.11 - 1994.04

Bachelor of Science - Accounting

The University of Texas At Dallas

Software

  • QuickBooks Desktop
  • Salesforce
  • Tableau
  • MS Outlook, Excel, Word, PowerPoint
  • QuickBooks Online & Pro - Currently Enrolled


Activities

  • Leadership Plano - Class 14
  • Hope's Door Board of Directors
  • Dallas Chapter of CPAs - Student President

Volunteering

  • Pet Partners - Human Part of Team
  • Project Linus - Blanketeer
  • Grateful Gratitude - Community Volunteer
Cathy Brown