Cathy Bullock
Patient Services Rep IV
Oklahoma City,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Language
Work History
Patient Financial Service Representative IV
Inova Health Systems
12.2018 - 10.2022
- Collect responsible party payments for processing
- Resolve patient balances
- Offer and accept all appropriate payment arrangements
- Identify issues and route them to resolution department using Epic worklists
- Handle high volume of outgoing phone calls regarding self-pay balances
- Assist patients in understanding their insurance benefits
- Educate patients regarding financial assistance programs when appropriate.
Intake Representative
Inova Alexandria Hospital
08.2017 - 12.2018
- In charge of admitting and discharging patients
- Provided aid to Front Office Administrator
- Monitored patient wait times and provide non-clinical assistance
- Answered and direct all incoming calls
- Directed all daily patient referral and intake operations
- Ensured compliance with State/Federal referral intake regulatory requirements.
Client Services Technician I
Quest Diagnostics
06.2015 - 08.2017
- Appended, deleted and edited patient demographic information
- Verified, edited and reported information regarding patient specimen problems
- Contacted customers regarding problems, issues, and requests
- Processed confirmations and correct reports
- Participated in intra and interdepartmental customer training.
Financial Quality Coordinator
Inova Loudoun Hospital
04.2010 - 06.2015
- Collected client co-pays and deductibles
- Registered patient for in-patient and out-patient care
- Obtained patient demographic information
- Analyzed/verified client insurance information
- Verified/collected patient payments/documentation via telephone.
Client Services Clerk
Account Temps, ACH Inc
02.2010 - 04.2010
- Entered and approved manual data entry in a timely manner
- Checked and approved system loaded data entry
- Performed functions on Client’s systems
- Scanned and distributed all incoming correspondences
- Answered reception lines, including routing debtor or client phone calls
- Answered and routed general voice mail messages.
Education
Certificate/Medical Billing/Health Care Claims Examining -
American Career College
Los Angeles, CA01.1997
Business Administration -
Langston University
Langston, OK01.1979
Skills
- Microsoft Word
- Excel
- PowerPoint
- Access and Spreadsheet
- Software: MS400
- Artiva
- AS400
- Palmetto-UGS
- Medi-Tech
- Word Processing: 60 wpm
- 100% accuracy
- Medical Terminology
- ICD-9 Coding
- CPT Coding
- Electronic Billing – Medisoft and Epic
- EOB Training and Analysis
- 10 Key (200 CPM)
- IMACS
- ACES
- Ebase
- Siemens Medical Solutions
- Ingalls (Physician Information Medical Records Portal
- FACS (Patient Financial Information)
- Sorian Financial (Patient Accounting System
- Citrix Metaframe
- Star Navigator (Business Office)
Professionalreferences
Available Upon Request
Timeline
Patient Financial Service Representative IV
Inova Health Systems
12.2018 - 10.2022
Intake Representative
Inova Alexandria Hospital
08.2017 - 12.2018
Client Services Technician I
Quest Diagnostics
06.2015 - 08.2017
Financial Quality Coordinator
Inova Loudoun Hospital
04.2010 - 06.2015
Client Services Clerk
Account Temps, ACH Inc
02.2010 - 04.2010
Certificate/Medical Billing/Health Care Claims Examining -
American Career College
Business Administration -
Langston University
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionAffiliations
- WABC Women's Ministry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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