Cathy Burton
Starke,FL
Summary
Dynamic Retail Assistant Manager at Circle K with expertise in cash handling and employee training. Proven track record in enhancing customer service and operational efficiency through effective communication and relationship building. Successfully implemented loss prevention strategies, fostering a safe and organized environment while driving team productivity and engagement. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building and cultivating relationships while growing business.
Overview
9
9
years of professional experience
Work History
Retail Assistant Manager
Circle K
Starke, FL
12.2015 - Current
- Trained, coached, and mentored new team members on customer service and operational standards.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with health and safety regulations in the workplace.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Delivered fast, friendly and knowledgeable service
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained a neat, clean, organized work environment that meets company standards.
- Delegated work to staff, setting priorities and goals.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Bradford High School
Starke, FL06-1991
Skills
- Retail operations
- Cash handling
- Employee training
- Customer service
- Health compliance
- Time management
- Effective communication
- Merchandise display
- Interpersonal relations
- Customer engagement
- Relationship building
- Communication skills
- Teamwork and collaboration
Timeline
Retail Assistant Manager
Circle K
12.2015 - Current
High School Diploma -
Bradford High School
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