Cathy Campbell
Senior Office Administrator Real Estate
Plano,TX
Summary
Dynamic Administrative Assistant with a proven track record at Coldwell Banker Real Estate LLC, excelling in document management and customer service. Recognized for optimizing workflows and enhancing client satisfaction through effective communication and problem-solving skills. A dedicated team player committed to achieving deadlines and fostering professional relationships.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Tommy Wooten/ Dallas Real Estate Team
Plano, TX
09.2018 - 02.2025
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Played a pivotal role in successful closings by meticulously coordinating all necessary tasks with relevant parties involved.
- Facilitated smooth transaction closings by meticulously organizing and reviewing all necessary documentation.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Office Coordinator
Coldwell Banker Real Estate LLC
Plano, TX
01.2001 - 07.2013
- Prepared detailed documents and reports in adherence administrative processes.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Optimized workflow processes to improve overall departmental efficiency using time-saving software tools like project management applications or spreadsheet templates.
- Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
- Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management.
- Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Skills
Data entry
Computer skills
Microsoft Word
Problem-solving
Computer proficiency
Time management
Verbal communication
Microsoft Office Suite
Database management
Task prioritization
Microsoft outlook
Strong problem solver
Document management
Professional and mature
Database entry
Timeline
Administrative Assistant
Tommy Wooten/ Dallas Real Estate Team
09.2018 - 02.2025
Administrative Office Coordinator
Coldwell Banker Real Estate LLC
01.2001 - 07.2013