Cathy Cerami
Coopersburg,PA
Summary
Outcomes-oriented Clinical Supervisor offering 35+-year background to growing team. Adept in case management, clinical oversight and staff training. Proficient in conducting data analysis to close gaps and improve outcomes. Adept Clinical Supervisor successful in improving care and outcomes through nursing education, performance management and talent management. Eager to bring 35 + -year background to organization committed to advancing patient outcomes through medical advancements and innovation.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Clinical Manager
Lehigh Valley Hopsital
06.2019 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Facilitate hiring of qualified oncology Nursing personnel by interview applicants and making recommendations for employment.
- Managed 45 employees with various personalities and from different cultures for large 30-physician practice.
- Implemented new policies and educated staff on changes.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Selected and terminated staff members.
- Maintained compliance with protocols covering patient care operations.
RN Oncology Physician Practice
Lehigh Valley Hospital And Health Network
09.2008 - 06.2019
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Provided emotional support to patients and their families.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Performed telephone triage on incoming patient calls and determined severity of injuries and illnesses.
Rn Outpatient Infusion Center
St Luke's Hospital
09.2004 - 09.2008
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Provided emotional support to patients and their families.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
RN Emergency Department
Lehigh Valley Hospital And Health Network
06.1989 - 09.2008
- Provided emotional support to patients experiencing trauma or medical emergencies, ensuring a positive and compassionate environment.
- Consistently exceeded performance metrics related to quality of care delivery, time management, and customer service within the emergency department.
- Participated in quality improvement initiatives aimed at enhancing patient safety, satisfaction, and overall Emergency Department efficiency.
- Demonstrated proficiency in performing emergency procedures such as wound care, IV insertion, ECG interpretation, and life-saving interventions following ACLS guidelines.
- Utilized strong critical thinking skills to rapidly assess patients'' conditions during high-stress situations while remaining calm under pressure.
- Administered medications safely and accurately, adhering to established protocols and procedures.
- Assisted physicians with complex diagnostic procedures, including lumbar punctures, central line placements, chest tube insertion, among others.
- Streamlined triage processes for efficient patient assessment and prioritization of care needs.
- Maintained strict adherence to infection control protocols, contributing to a safe and clean work environment for patients and staff.
- Maintained accurate documentation and communicated efficiently with physicians, ensuring timely diagnoses and treatment interventions.
- Enhanced patient outcomes by providing high-quality, compassionate care in a fast-paced emergency department setting.
- Acted as a patient advocate by effectively communicating their needs to the healthcare team and ensuring appropriate follow-up care was arranged.
- Improved patient safety by consistently monitoring vital signs, recognizing changes in status, and initiating appropriate interventions.
- Participated in ongoing education programs to maintain knowledge of best practices for emergency nursing care.
- Served as a preceptor for new nursing staff, fostering professional development and enhancing clinical skills.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Educated family members and caregivers on patient care instructions.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Bachelor of Science - Nursing
Penn State University
Berks County Campus06.1992
Nursing Diploma - Nursing
St Luke's Hospital School of Nursing
Bethlehem, PA08.1984
Skills
- Clinical Leadership
- Training and mentoring
- Staff Supervision
- Staff Scheduling
- Staff Development
- Team Management
- HIPAA
- Patient Safety
- Effective Communication
- Onboarding and coaching
- Compliance Oversight
- Quality Improvement
- Employee issue resolution
- Clinical education
- Clinical Quality Improvement
- HIPAA Compliance
- Clinical safety
- Operations Oversight
- Good Clinical Practices
Accomplishments
Collaborated with colleagues to develop and process to monitor Oral Chemotherapy Compliance and tracking
Collaborated with colleagues to initiate palliative care/goals of care conversations with patients in office setting
Assisted with opening of new Hematology Oncology office at Carbon Campus
Oral poster presentation at Oncology Nursing Society ( ONS ) conference on Boosting Education while boosting the immune system April 2016
Oral poster presentation ONS conference on Onboarding non oncology nurses April 2019
Poster presentation ONS conference April 2021 Palliative Care
Poster presentation ONS conference April 2023 Oral Chemotherapy tracking and monitoring
Developed and initiated clinical center to better assist with patient clinical calls
Certified Legal Nurse Consultant 2005-2009
ACLS Instructor 1990-1998
PALS instructor 1995-2008
- Earned Service star award for March 2016 as well as Service Star award for the year 2016 Compassion towards a dying oncology patient and family .
- Educated over 20 nurses and staff within Medical, surgical and Gyn Oncology offices .
- Supervised team of 45 staff members.
Certification
- Certified Oncology Nurse - 2011-current
- Licensed RN Sept 1984-Current
CPR Instructor
CPR instructor for colleagues
Timeline
Clinical Manager
Lehigh Valley Hopsital
06.2019 - Current
RN Oncology Physician Practice
Lehigh Valley Hospital And Health Network
09.2008 - 06.2019
Rn Outpatient Infusion Center
St Luke's Hospital
09.2004 - 09.2008
RN Emergency Department
Lehigh Valley Hospital And Health Network
06.1989 - 09.2008
Bachelor of Science - Nursing
Penn State University
Nursing Diploma - Nursing
St Luke's Hospital School of Nursing
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