Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Cole

Lansing,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

25
25
years of professional experience

Work History

Accounts Billing Rep

Auto Owners Insurance
Lansing, MI
11.2016 - 04.2021
  • Reviewed and processed customer invoices, credits, and payments accurately.
  • Assisted customers with inquiries regarding their bills and payment options.
  • Performed data entry to update customer accounts with payment details.
  • Researched discrepancies between customer invoices and payments received.
  • Investigated customer complaints related to billing issues.
  • Processed credit card payments from customers using secure online systems.
  • Followed up with customers on past due balances via phone or email communication.
  • Collaborated with other departments to resolve any outstanding billing issues quickly.
  • Responded promptly to customer requests or inquiries about their bills or payment statuses.

CGO Processor

Jackson National Life
Mason, MI
05.2015 - 11.2016
  • Ensured proper security measures were taken when handling sensitive customer data.
  • Identified areas where processes can be improved upon to increase efficiency and productivity.
  • Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.

Special Education Paraprofessional

Potterville Public Schools
Potterville , MI
09.1996 - 05.2015
  • Monitored behavior of students in order to ensure a safe, positive learning environment.
  • Supported the development of social skills through modeling appropriate behavior and interactions with peers.
  • Administered assessments as directed by teachers or other school personnel.
  • Encouraged independent thinking, problem solving, and self-advocacy skills among students.
  • Organized instructional materials for use in the classroom setting.
  • Supervised students during lunch periods, recesses, field trips., ensuring their safety at all times.
  • Provided feedback on how well a student is progressing towards meeting their IEP goals.
  • Assisted with transitioning from one activity to another throughout the day as needed by the student.
  • Offered emotional support during times of difficulty or crisis situations involving the student.
  • Attended professional development sessions related to working with special education populations.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Managed class of special education students in absence of lead teacher.
  • Advised instructor on student behavior or issues requiring immediate attention.
  • Communicated affirmatively and promoted positive attitudes with every student.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Supervised test taking and graded papers.
  • Prepared handouts, study materials and other teaching aids.

Education

High School Diploma -

Littlefield Public School
Alanson, MI
06.1976

Skills

  • Customer Relations Skills
  • Payment Collection
  • Account Reviews
  • Payment Posting
  • Billing Dispute Resolution

Timeline

Accounts Billing Rep

Auto Owners Insurance
11.2016 - 04.2021

CGO Processor

Jackson National Life
05.2015 - 11.2016

Special Education Paraprofessional

Potterville Public Schools
09.1996 - 05.2015

High School Diploma -

Littlefield Public School

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Cathy Cole