Cathy Costa
Summary
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Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with maintaining high standards of cleanliness and organization in guest rooms. Utilizes effective time management and attention to detail to ensure guest satisfaction. Track record of reliable teamwork and flexibility in meeting dynamic needs.
Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.
Overview
18
18
years of professional experience
Work History
Housekeeping Room Attendant
Starwood Hotel and Resorts
10.2023 - 12.2023
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Cashier/Gas Station Clerk
Lahaina Petroleum
05.2023 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Housekeeper Room Attendant
L.G.C Associates
01.2023 - 03.2023
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Safeguarded guests'' personal belongings by following strict protocols for handling lost items and valuables found during room servicing.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
- Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach ar
Housekeeping Room Attendant
The Renaissance at the Hyatt Hotels and Resort
07.2022 - 09.2022
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Store Associate
Safeway Lahaina
03.2022 - 05.2022
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Bakery Assistant
Foodland Supermarket Ltd.
01.2017 - 07.2019
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
- Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Lifted and moved items weighing over pounds using proper lifting techniques.
- Lifted and moved items weighing over 25 pounds using proper lifting techniques.
- Lifted and moved items weighing over 25-35 pounds using proper lifting techniques.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
Parking Lot Attendant
Pro Park Inc.
02.2015 - 06.2017
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
- Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.
- Answered general questions about parking fees, facilities, and directions.
- Maintained accurate records of parked vehicles using database software, ensuring efficient retrieval upon customer request.
- Monitored weather conditions closely to proactively prepare for possible impacts on parking lot operations such as snow removal or flooding prevention measures.
- Maintained a clean and safe environment for customers by regularly patrolling and removing debris from lots.
- Assisted disabled patrons with special parking accommodations, ensuring their needs were met within ADA guidelines.
- Reduced instances of theft or vandalism by vigilantly watching over parked vehicles and promptly reporting any suspicious activities.
- Provided valuable information to customers, including directions, event details, and pricing information.
Manager/Sandwich Artist
Big Guy Subway
01.2006 - 07.2011
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Increased speed of service through effective multitasking and time management skills.
- Operated manual and electric appliances to peel, slice, and trim food.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Trained team members to prepare sandwiches and other items according to instructions.
- Assisted in menu development, introducing popular items that became customer favorites.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
GED -
Lahainaluna High
Lahaina, HISkills
- Bathroom maintenance
- Carpet cleaning
- Folding clean laundry
- Vacuuming and sweeping
- Window cleaning
- Customer service-focused
- Customer service
- Cleaning techniques
- Health and safety
- Chemical handling
- Stain removal
- Inventory management
- Guest relations
- Emergency protocols
- Linen replacement
- Turndown service
- Restocking supplies
- Guest service and support
- Work planning and organization
- Lost and found management
- Heavy lifting
- Dishwashing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Cleaned an average of 8 homes per day.
Languages
English
Native or Bilingual
Interests
- Playing Sports
- Volunteering
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeImportant To Me
Career advancementHealthcare benefitsTeam Building / Company Retreats401k matchFlexible work hoursCompany CultureTimeline
Housekeeping Room Attendant
Starwood Hotel and Resorts
10.2023 - 12.2023
Cashier/Gas Station Clerk
Lahaina Petroleum
05.2023 - 08.2023
Housekeeper Room Attendant
L.G.C Associates
01.2023 - 03.2023
Housekeeping Room Attendant
The Renaissance at the Hyatt Hotels and Resort
07.2022 - 09.2022
Store Associate
Safeway Lahaina
03.2022 - 05.2022
Bakery Assistant
Foodland Supermarket Ltd.
01.2017 - 07.2019
Parking Lot Attendant
Pro Park Inc.
02.2015 - 06.2017
Manager/Sandwich Artist
Big Guy Subway
01.2006 - 07.2011
GED -
Lahainaluna High
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