Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Cremin

Holland,MI

Summary

Driven by a passion for efficiency, I spearheaded the integration of a new CRM system at Pathfinder Systems, enhancing process automation and workflow design. My expertise in business process mapping and my ability to foster strong relationships across teams have significantly improved operational workflows, directly contributing to enhanced customer satisfaction and team cohesion.

Overview

8
8
years of professional experience

Work History

Sales Process Specialist

Xylem
05.2024 - Current
  • Enables sales by providing pre-sale support – supplying customer quotations
  • Post sales support including order management, order entry execution, revenue recognition, updating customer delivery dates, and handling returns
  • Escalates resources for customer complaints and order issue investigations and resolutions
  • Facilitates new customer set-up; gathers and provides various forms for purpose of sale and account retention
  • Support for Field Service – updating dates in ERP system, releasing invoicing after service work completion
  • Support of Rental Fleet Services – releasing monthly invoices for payment
  • Builds strong and cohesive relationships, promotes teamwork within team
  • Develops working knowledge of SAP ERP system, CRM quoting system
  • Develops working relationships with supporting functions – purchasing, shipping & receiving, and finance
  • Continually builds good customer relations

Learning & Development Specialist

Tommy Car Wash Systems
01.2022 - 01.2024
  • • Developed training materials for internal employees throughout all stages from onboarding to development to leadership skills
  • • Crafted interactive, effective, on-brand learning content experiences for employees
  • • Updated and maintained various types of training materials and methods to engage employees and enhance their learning experience
  • • Utilized instructional design principles and techniques to develop eLearning modules
  • • Worked across multiple teams and platforms to develop and deliver content that demonstrates deeper understanding
  • • Designed and improved both existing and new training across various mediums
  • • Oversaw all curriculum housed in UKG Pro Learning and supported HR Generalists as needed by keeping materials current and assigning to new and developing employees
  • • Partnered with HR Generalists and subject matter experts to ensure that content creation and quality is aligned with expectations for each role
  • • Took ownership of ad hoc projects from start to finish; collaborated seamlessly with cross functional stakeholders
  • • Assisted the VP of HR, administration and HR Generalists with coordinating and hosting live sessions or over video as needed
  • • Evaluated the impact of training material and sessions, reviewed surveys for feedback, and stayed up-to-date on industry trends to drive continuous improvements in the effectiveness of the materials
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
  • Facilitated virtual, in-person and blended learning sessions.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Established and maintained quality control standards.
  • Developed and implemented successful onboarding program.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Created and oversaw various training programs for operations.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Sales/Marketing/CRM Administrator

Pathfinder Systems
05.2016 - 01.2022
  • • Led company-wide integration of new CRM system (SUGAR)
  • • Ran weekly sales reports and compiled data for internal distribution
  • • Managed sales pipeline and statuses for company-wide opportunities (Excel)
  • • Designed magazine ads, brochures, banners and social media posts (Photoshop)
  • • Updated company website and managed social media and SEO (Wordpress)
  • • Designed and sent out marketing emails and mailings to customers (Constant Contact)
  • • Created presentations for customer sales meetings (PowerPoint)
  • • Wrote company editorials and press releases for concrete products magazines
  • • Tracked all shipping and freight coming from overseas vendors to customers

Education

Bachelor of Arts -

Hope College
Holland, MI

Skills

  • Customer Service
  • CRM Administration
  • Abobe Creative Cloud
  • Microsoft Office
  • Marketing/Advertising
  • Sales Support
  • SAP Process Specialist
  • Graphic Design
  • Content Creation
  • LMS Management
  • Technical Writing
  • Website Development

Timeline

Sales Process Specialist

Xylem
05.2024 - Current

Learning & Development Specialist

Tommy Car Wash Systems
01.2022 - 01.2024

Sales/Marketing/CRM Administrator

Pathfinder Systems
05.2016 - 01.2022

Bachelor of Arts -

Hope College

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Cathy Cremin