Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Cathy Dargahi

St. Charles,MO

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Able to fill in for all positions within an OB/GYN office. including Phlebotomy, administration of all types of injections, covering phones, check in, check out, rooming and assisting with procedures. coding and billing tracking and tracing, working AR, obtaining medication PA's and Surgical PA. handling all phone Triage calls explaining test results and ordering appropriate testing. Sending in prescriptions as instructed by physicians and nurse practitioners

Overview

29
29
years of professional experience
1
1
Certification

Work History

Supervisor

Hahn OB GYN Associates
Bridgeton, MO
08.2016 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Modified existing software systems to enhance performance and add new features.
  • Understood and followed oral and written directions.
  • Coordinated employee schedules according to shift changes and availability.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Collaborated with other departments to coordinate workflow processes between teams.

Practice Manager

Kent D Branson, MD
Creve Coeur, MO
03.1995 - 08.2016
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Cultivated close working relationships with the entire staff, including nursing, medical assistance and receptionist.
  • Communicated with patients with compassion while keeping medical information private.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Managed vendor relationships for supplies and services related to the practice.
  • Assisted with development of regulatory compliance systems.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Complied with OSHA and HIPAA regulations.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Explained policies, procedures and services to patients.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Created and implemented policies and procedures for effective practice management.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Valley High
Santa Ana, CA
05-1982

Skills

  • Staff Management
  • Process Improvement
  • Schedule Development
  • Inventory Control
  • Workflow Management

Certification

  • Certified MA
  • Certified Dexa BMD
  • Several Billing and Coding Certificates

Languages

Spanish
Limited

References

References available upon request.

Timeline

Supervisor

Hahn OB GYN Associates
08.2016 - Current

Practice Manager

Kent D Branson, MD
03.1995 - 08.2016

Valley High

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Cathy Dargahi