Cathy Daviner
Georgetown,KY
Summary
Junior Software Developer with proven experience in application development, coding, and testing. Proficient in Java, C++, and various programming frameworks. Strong organizational skills contribute to effective collaboration and software planning, ensuring alignment with organizational goals. Skilled in generating high-quality source code to enhance project outcomes.
Overview
10
10
years of professional experience
Work History
Targeted Case Manager
MCCC
Winchester, Kentucky
12.2023 - 04.2025
- Translated vague client issues into actionable, trackable plans with measurable milestones.
- Documented every phase of care plans using repeatable digital templates that improved audit compliance.
- Enhanced cross-team communication by standardizing hand-offs, reducing rework by 30%.
Mental Health Technician
Sun Behavioral Health
Erlanger, KY
03.2021 - 01.2022
- Captured accurate, time-stamped documentation under high-pressure conditions.
- Coordinated between clinicians, patients, and families with precision and empathy.
- Strengthened record accuracy and privacy through consistent QA on entries.
Substance Abuse Technician
The Ridge
Milford, Ohio
04.2019 - 03.2021
- Created repeatable tracking systems for patient progress and staff communication.
- Reduced missed updates by designing simple SOPs for daily reporting.
- Collaborated across departments to align timelines and outcomes.
Guest Service Associate
Hilton Worldwide
Remote
10.2015 - 06.2019
- Managed complex customer support cases end-to-end with documented resolutions.
- Consistently exceeded quality metrics for communication and problem resolution.
- Delivered rapid, professional responses in a high-volume remote queue environment.
Education
Some College (No Degree) - Coding
Codecademy
OnlineSkills
- Programming languages: Python, JavaScript, HTML, CSS, SQL
- Development tools: Git, GitHub, VS Code, Postman
- Project management: Jira, Notion, Google Workspace
- Data management: Excel, Sheets
- Agile methodologies: Sprints, stand-ups
- Quality assurance: Code reviews, documentation best practices
PROJECT HIGHLIGHTS
Process Tracker (App Prototype)
Built a lightweight tracking tool for recurring tasks using Google Sheets + form automation. Simplified reporting and eliminated duplicate data entry.
Documentation System Revamp
Converted scattered notes and emails into structured SOPs + checklists. Improved onboarding clarity and reduced repeat questions by 40%.
Timeline
Targeted Case Manager
MCCC
12.2023 - 04.2025
Mental Health Technician
Sun Behavioral Health
03.2021 - 01.2022
Substance Abuse Technician
The Ridge
04.2019 - 03.2021
Guest Service Associate
Hilton Worldwide
10.2015 - 06.2019
Some College (No Degree) - Coding
Codecademy