Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Catherine Day

Madisonville,TN

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to grow market shares. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

23
23
years of professional experience

Work History

Store Manager

Family Dollar
01.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.


  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Club Manager

Walmart
09.2001 - 11.2021
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
  • Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.

Education

High School Diploma -

North High School
Denver, CO
06.1982

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Merchandising
  • Team leadership and coaching
  • Inventory Management
  • Retail Inventory Management

Additional Information

I started as an assistant manager at Wal-Mart. During the 20 years I was there, I was promoted to store manager, co-manager and finally the Club manager at Sam's. While at Wal-Mart I was a training manager and set up multiple stores from the ground up. I was awarded assistant manager of the quarter. At Sam's the last couple of years, The club associates as well as management received max bonus for sales increase, As a team we were able to grow sales to 15% comp. Our inventory results were 3rd in the region. I promoted up 2 team leads to assistant manager. I joined Familly dollar in January after relocating here from Wisconsin. While a I have been with the company I have achieved me goals. I was able to get Loudon double digits comp for the Month of November. Which is something that store had not achieved for some time. I was awarded the Accountability award for the region in 2023. My inventory goal was a -5.71 and it ended being a .71, with 409 outs. I have promoted a assistant manager to a store manager and 2 csr's to assistant manager. I was promoted to holding DM, during the company realignment. When I went to the first store to visit I found the store was closed and had been closed for a week. I was able to pull together a team and get the store back open the following day.

Timeline

Store Manager

Family Dollar
01.2023 - Current

Club Manager

Walmart
09.2001 - 11.2021

High School Diploma -

North High School
Catherine Day