Cathy Doxey
Moyock,NC
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Japanese Auto Masters. Expert in leveraging strong communication and computer skills to exceed service standards and improve efficiency. Achieved significant reductions in payment errors, underscoring a commitment to accuracy and excellence in customer service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Service Advisor
Japanese Auto Masters
11.2023 - Current
- Maintained top-level service by monitoring task progress and swiftly resolving issues.
- Fostered excellent client relationships, exceeding regular service expectations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Office Manager
Hall Toyota Virginia Beach
02.2021 - 10.2023
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Billing Clerk
Charles Barker Automotive
08.1999 - 02.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Verified accuracy of billing data and corrected discrepancies.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Audited and corrected billing and posting documents for accuracy.
- Processed customer invoices, credit memos and payments within established timelines.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Identified potential discrepancies in billing data, resulting in proactive resolutions before issues escalated further.
- Managed multiple high-volume accounts simultaneously, ensuring all deadlines were met without compromising quality or accuracy of work outputted.
- Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
James Lyng
Skills
- Customer service
- Computer skills
- Strong work ethic
- Attention to detail
- Excellent communication
- Customer focus
- Building rapport
- Dispute resolution
- Research and due diligence
- Customer service excellence
- Paperwork processing
- Filing
- Spreadsheets
- Conflict resolution
- Document control
- Prioritization
- Reading comprehension
- Problem-solving
- Time management
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Data entry
- Task prioritization
- Client relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Advisor
Japanese Auto Masters
11.2023 - Current
Office Manager
Hall Toyota Virginia Beach
02.2021 - 10.2023
Billing Clerk
Charles Barker Automotive
08.1999 - 02.2021
James Lyng
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