Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Cathy Duncan

Joliet,IL

Summary


Professional and knowledgeable Executive Administrative Assistant with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.

Overview

12
12
years of professional experience

Work History

Executive Administrative Assistant

Citadel Information Management
08.2020 - Current
  • Maintained confidentiality when handling sensitive information, and documents protecting clients privacy.
  • Handle administrative tasks such as expense reports, processing and submitting invoices through Coupa or QuickBooks apps. Work Orders reconciliation efficiently and timely allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips for the CEO, COO and the Business Operations Manager.
  • Managed and purchased inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Handled scheduling for CEO, COO and the Business Operations Manager calendar and prepared weekly meeting agenda and materials.
  • Reviewed incoming communications, emails and postal mail for urgency or importance and prioritized correspondence accordingly for executive review or action.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Coordinated evacuation drills for the entire building in case of disaster.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Answered high volume of phone calls and email inquiries.
  • Processed travel expenses and reimbursements for executive team and senior management.

Account Manager

RR Donnelley
02.2013 - 06.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high profile clients satisfaction by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with clients and sales reps.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Streamlined internal processes for better efficiency in account management tasks.

Education

No Degree - Business Management

College of DuPage
Glen Ellyn, IL

Skills

  • Calendar and Schedule Management
  • Communication Management
  • Account management
  • Meeting Coordination
  • Operations Support
  • Information Management
  • Excellent communication skills
  • Document Preparation
  • Office Administration
  • Meeting Coordination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Executive Administrative Assistant

Citadel Information Management
08.2020 - Current

Account Manager

RR Donnelley
02.2013 - 06.2020

No Degree - Business Management

College of DuPage

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