Cathy Duplissa-Lopez

Assisted with workflow development, guidelines and setting up an excel checklist template for E-discovery and document management for a national franchisor with over 1,000 locations conducting business in over 50 states and aligning workflow practices with national lead counsel. Focused on developing best practices and standardized workflow in collecting data, analyzing analyzing for completeness or potential deficiencies, reporting and communicating data exceptions that could not be processed such as corrupt files, unsupported files, encrypted or password protected files, data review set-up and decision making, and finalize data production while ensuring adherence to production requirements provided by the legal team, strict compliance with multistate litigation requirements for case specific protection and confidentiality orders. Update and upload all case productions, discovery requests and responses, third party discovery, case management and scheduling orders into cloud-based secure library (Thomas Reuters Case Center).
(iPro Eclipse SE and Relativity document reviews, apply document or page level tags, redactions and generate productions, Directory List & Print Pro (by Infonautics GmbH, Switzerland), ShareFile, Zoom, meetings, Microsoft Teams: chats, meet, case events and calendaring, Lexis Nexis research, LMS time billing & tracking, Pacer, document management in both iManage and File Explorer).

• Attained 47.48% revenue growth (2019 - 2023), increased production volumes and billing hours, reduced overhead costs, and raised attrition rates through comprehensive tracking and analysis of revenue variance
• Ensured strict SLA compliance with 99% accuracy, response times, and deadline adherence rates
• Maintained high client satisfaction, including ratings of 94.4% in work quality, 97.2% in interactions, and 97.9% in timeliness
• Grew productivity in services by 31% and obtained an 83% increase in staff utilization (2019 -2022) through focus and investment in training and upskilling, learning and development planning, and career and growth opportunities
• Increased staffing and added new roles U.S
• Asia Teams, increased revenue $400+ (+11% - 08/2023)
• Enhanced performance in areas of accuracy, client services and interaction, volume growth, and number of services offered at significant experienced levels through cross-training and role development initiatives
• Improved efficiencies within the workflow, volumes, and service hours, reduced lost workflow, and boosted financial performance by coordinating the development of a process improvement plan with the support operations team
• Initiated and deployed a remote workforce plan with continuous full customer support in all 20 offices globally and without interruptions to business services during the COVID-19 pandemic by working with and responding to various stakeholders and strategizing on risk assessment results.

• Mitigated potential and/or disclosure deficiencies by preparing comprehensive updated reports for attorneys
• Identified potential deposition exhibits, prepared initial deposition outlines, and accurately maintained organized deposition notebooks and summaries
• Retained expert witnesses through successful coordination and full case assistance between the expert and legal team.

• Assisted in the licensing registration for both Architectural and Engineering Firms, as well as corporate registration in all 50 states for both individual and firm registrations
• Mitigated potential and/or disclosure deficiencies by preparing comprehensive updated reports for attorneys
• Retained expert witnesses through successful coordination and full case assistance between the expert and legal team
• Maintained highly organized and accurate evidentiary and case data/documents
• Identified potential deposition exhibits, prepared initial deposition outlines, and accurately maintained organized deposition notebooks and summaries.

• Retained expert witnesses through successful coordination and full case assistance between the expert and legal team (assisting in preparing Daubert Motions - standards and challenges)
• Identified potential deposition exhibits, prepared initial deposition outlines, and accurately maintained organized deposition notebooks and summaries.