Cathy Estrella
FOUNTAIN INN,SC
Summary
Dynamic Assistant Regional Manager at CAHEC Management with a proven track record in staff development and operational improvement. Successfully implemented training programs that reduced turnover rates and enhanced team performance. Skilled in customer relations and strategic thinking, fostering a positive work environment while driving productivity and efficiency.
Overview
36
36
years of professional experience
Work History
Assistant Regional Manager
CAHEC Management
05.1989 - Current
- Implemented innovative training programs for new hires, enhancing their skills and reducing turnover rates.
- Negotiated contracts with vendors, securing favorable terms for cost savings and timely deliveries of supplies or services.
- Assessed individual employee performances, providing constructive feedback on areas requiring improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to managers, assessing needs, and maintaining current knowledge of all programs.
- Monitored accounts receivable intake and deposit records, increasing accuracy, and reducing discrepancies.
- Cultivated a positive work environment through team-building exercises and open channels of communication.
- Assisted with special projects, meeting deadlines and delivering results that met expectations.
- Collaborated with other departments to create cohesive business plans that aligned with company objectives.
- Assisted in managing a team for optimal productivity and efficiency in the region.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Property Management
Wyatt Institution of Real Estate
Greenville, SC 05-2011
Shepherd High School
Shepherd, MT06-1986
Skills
- Customer relations
- Staff development
- Operational improvement
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Team motivation
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Team collaboration
- Time management
- Staff training and development
- Coaching and mentoring
Timeline
Assistant Regional Manager
CAHEC Management
05.1989 - Current
Property Management
Wyatt Institution of Real Estate
Shepherd High School
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