Cathy Fagle

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained inventory of office supplies and placed orders.

Front Desk Supervisor, Billing Department, Accounting Department,

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
• Verified customer information for orderly, up-to-date online systems.
• Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
• Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
• Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
• Corrected insurance claims.
• Applied insurance money to patient accounts.
• Returned patient phone calls regarding account insurance issues.
• Worked collections.
• Checked all diagnostic schedules for collection accuracy.
• Worked closely with owner in accounting department.

• Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
• Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
• Reviewed and processed client payments and check deposits.
• Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
• 24 hour phone answering for towing.
• Worked in office to cover parents when they were off, most of my work was completed from home.
• This was my families business which was closed when my father passed.

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Scheduled and assigned daily work and activities for team members.
• Greeted customers upon arrival, offered assistance, and answered questions to build rapport.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Attended staff meetings and brought issues to attention of upper management.
• Kept accounts in balance and ran daily reports to verify totals.
• Ordered money and sent money to Federal Reserve.
• Balanced ATM Machine
• Completed audits for tellers.
• Helped tellers find errors when they did not balance.
• Created schedules.
• Handled NSF checks for the bookkeeping department.
• Data entry.
• Filing.
• Sold Bonds, Cashier Checks, and Money Orders.
• Calculated exchange rates for foreign money exchange.
• Safety deposit fee balance.
• Implemented cold calling our customers to improve accounts.