Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cathy Felton

Redding,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

1
1
Certification

Work History

Operations Manager

SUBWAYRestaurants
Redding, CA
Dec2005 - 01.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Hired and onboarded team members.
  • Delegated work to managers setting priorities and goals.
  • Trained managers on control sheet and weekly inventor sale reports.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Supported accident investigations and prepared related paperwork.
  • Enforced federal, state, local and company rules for safety and operations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Operations Manager

Papa Murphy's
Redding, CA
June1995 - 12.2005
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Education

Albert M Lowry High School
Winnemucca, NV
01-1980

Skills

  • Business Development
  • Data Analysis
  • Labor Relations
  • Incidents management
  • Document Control
  • Marketing
  • Customer Retention
  • Performance monitoring
  • Production
  • Customer Service
  • Health and safety compliance
  • P&L Management
  • Budgeting and forecasting
  • Schedule Management
  • Workforce training
  • Decision-Making
  • Multi-site operations
  • Conflict Mediation
  • Team Building/Leadership
  • Multi-unit operations management
  • Staff Training

Certification

Certified professional food Manager for 28 years. I have met all requirements for certification in food service and sanitation.

Timeline

Operations Manager

SUBWAYRestaurants
Dec2005 - 01.2024

Operations Manager

Papa Murphy's
June1995 - 12.2005

Albert M Lowry High School

Similar Profiles

CREATE PROFILE
Cathy Felton