Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cathy Franklin

Cathy Franklin

Belleville,United States

Summary

Dynamic professional with a proven track record in customer service and operations, notably at the Internal Revenue Service. Excelled in teamwork and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in handling diverse tasks from mail sorting to patient care, demonstrating fast learning and adaptability. Achieved positive reviews through exceptional service and collaboration.

Overview

2013
2013
years of professional experience

Work History

DSP

Marion County Horizon Center Customer Service
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Customer Service

Internal Revenue Service
  • Provided exceptional customer service, addressing inquiries and resolving concerns
  • Delivered exceptional customer service, leading to positive reviews and referrals.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Provided customer service, addressing concerns promptly and professionally.

Post Office Mail Clerk

United States Postal Service
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Operation Representative

Bank of America
10.1998 - 10.2012

Mail room associate process, sort incoming mail .Operation Representative medical account operating scanners, encoder, and Opex machines.

Education

Undeclared - General Studies

SIUE
Edwardsville, IL

Diploma - General

Lincoln Senior High
East St Louis IL

Skills

  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Problem-solving

Timeline

Operation Representative

Bank of America
10.1998 - 10.2012

DSP

Marion County Horizon Center Customer Service

Customer Service

Internal Revenue Service

Post Office Mail Clerk

United States Postal Service

Undeclared - General Studies

SIUE

Diploma - General

Lincoln Senior High
Cathy Franklin