Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Cathy Gallion

Willoughby,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Manager

AMC Management Consultants
Willoughby, OH
10.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Above average in occupancy
  • Above Average in lowering delinquency
  • Above Average in Customer Service and building understanding with residents pertaining to individual issues.

Assistant Manager

Arbor Management
Willoughby, OH
08.2015 - 10.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Above average increase of occupancy
  • Above Average of decrease in delinquency
  • Above Average in Customer Service and building understanding with residents pertaining to individual issues.

Manager

ABC Management
Beachwood, OH
02.2008 - 08.2015
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees..
  • Above average in occupancy of property.
  • Above Average in lowering delinquency of property.
  • Above Average in Customer Service and building understanding with residents pertaining to individual issues.

Education

GED -

Medina County Career Center
Medina, OH
06.2000

Skills

  • Managing Delinquency
  • Excell in Tax Credit Program
  • Managing Operations and Efficiency
  • Administration and Reporting
  • YARDI Experience
  • Customer Relations
  • Strong Organizational Skills
  • Document and File Management
  • Maintaining Clean Work Areas
  • Customer Loyalty
  • Office Supplies and Inventory
  • Invoice Processing

Accomplishments

  • Achieved higher occupancy by completing communication with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Non-Renewal which led to better communication of Resident to best follow the rules and avoid vacancy
  • Excell in Tax Credit Properties, compliances and maintaining of files.

Timeline

Manager

AMC Management Consultants
10.2022 - Current

Assistant Manager

Arbor Management
08.2015 - 10.2022

Manager

ABC Management
02.2008 - 08.2015

GED -

Medina County Career Center

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Cathy Gallion