Cathy Garcia

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Supported clients with business analysis, documentation, and data modeling.
• Liaised with Management to better understand revenue maximization, services culture training, systems, performance evaluation, critical standards, Housekeeping Management, and mystery shopping.
• Analyzed problematic areas to provide recommendations and solutions.

• Responsible for opening and daily projects for assignment the teams .
• Maintained excellent relationship with the team while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Assisted in managing daily tasks, such as scheduling, payroll, training, and meetings
• Inspected 214 rooms, 4 meeting spaces and facility cleaning, and maintenance to maintain quality service.

Part of pre and post opening team of Marriott's first modern luxury boutique 290 room resort on Miami Beach

• Assisted in OSE and FFE staging and deployment
• Recruited, interviewed and hired employees and implemented mentoring program maintained positive and productive work environment to help achieve overall property goals
• Preformed department head functions such as budgeting, forecasting, scheduling, planned and organized departmental training and meetings, and managing P&L statements for labor and operational expenses
• Assisted creation and implementation of all operational SOPs for Housekeeping department, PARS, Inventory systems, and amenity selection
• Evaluated employee performance and developed improvement plans.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas conducting regular room inspections and weekly property walks.
• Managed day-to-day and long-term operations of Housekeeping and Laundry
• Successfully managed budgets and allocated resources to maximize productivity and profitability