Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Cathy Grant

Cathy Grant

Stonewall,MS

Summary

Accomplished educator and customer service specialist, renowned for elevating student engagement and fostering a nurturing classroom environment at Kelly Educational Staffing. Excelled in high-stress situations at Maximus Call Center, enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Demonstrates a proven track record in relationship building and classroom management, significantly improving learning outcomes and service quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Substitute Teacher, K-12

Kelly Educational Staffing
08.2022 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Customer Service Representative

Senture
03.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Iqor
08.2020 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated account information to maintain customer records.

Customer Service Representative

Maximus Call Center
10.2018 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

No Degree -

Jones County Junior College
Ellisville, MS

Diploma - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
11.2024

High School Diploma -

Quitman High School
Quitman, MS
05.1990

Skills

  • Student Engagement
  • Positive Reinforcement
  • Instructional Strategies
  • Special Needs Support
  • Classroom Organization
  • Safety awareness
  • Disciplinary procedures
  • Classroom Management
  • Verbal and written communication
  • IEP understanding
  • Relationship building and management

Certification

  • Sales Essentials Certificate
  • MCAS - Microsoft Certified Application Specialist
  • ACE - Adobe Certified Expert, Photoshop

Timeline

Customer Service Representative

Senture
03.2023 - 08.2023

Substitute Teacher, K-12

Kelly Educational Staffing
08.2022 - Current

Customer Service Representative

Iqor
08.2020 - 02.2022

Customer Service Representative

Maximus Call Center
10.2018 - 01.2020

No Degree -

Jones County Junior College

Diploma - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

High School Diploma -

Quitman High School

Similar Profiles

CREATE PROFILE
Cathy Grant