Cathy Graska

• Customer service for Amerihealth NC, Amerihealth PA, Keystone PA
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Consulted with customers to resolve service and billing issues.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

Also serviced Assurance Insurance and Turbo Tax

• Washed and Sterilized instruments from the operating room.
• Cleaned and sterilized scopes
• Assembled instruments to the appropriate trays
• Wrapped different trays that needed processing
• Loaded trays and put in sterilizer
• Unloaded sterilizer and put trays in the proper location

• Responsible for managing the daily operations of the front office, greeting guests, answering phone calls and emails, making appointments
• Collecting copays
• Updated patient charts
• also helped out Physical therapy when needed.