CATHY GRIFFIN
Fort Worth,TX
Summary
Driven by a results-focused approach, I excelled at American Airlines and J C Penneys, mastering complaint resolution (soft skill) and cash register operation (hard skill). My proactive engagement and suggestive selling techniques notably enhanced customer satisfaction and loyalty, achieving a significant increase in weekly sales by an impressive percentage.
Overview
42
42
years of professional experience
Work History
SALES CLERK
J C PENNEYS
04.2024 - Current
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Implemented suggestive selling techniques when assisting customers; this led to higher average transaction amounts.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Created and constructed product displays to attract customers to new products, increasing total weekly sales [Number]%.
- Assisted over [Number] customers daily with buying experience to increase customer satisfaction ratings [Number]%.
- Exceeded over [Number] sales quotas, successfully achieving recognition for outstanding performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
RESERVATIONS SALES REPRESENTATIVE
AMERICAN AIRLINES
03.1982 - 04.2015
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Reduced call wait times by effectively managing high call volumes and prioritizing tasks accordingly.
- Maintained a high level of professionalism and rapport with both customers and colleagues, contributing to a positive work environment.
- Provided personalized assistance to customers, customizing reservations based on individual preferences and needs.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled group reservations effectively, coordinating room blocks and event details for smooth execution of client functions.
- Resolved customer issues promptly, resulting in higher levels of satisfaction and loyalty.
Education
Skills
- Complaint resolution
- Cash Register Operation
- Organization
- Sales expertise
- Cash Handling
- Accurate money handling
- Suggestive Selling
- Bagging knowledge
- Customer Service
- Customer Relations
- Interpersonal communication skills
Timeline
SALES CLERK
J C PENNEYS
04.2024 - Current
RESERVATIONS SALES REPRESENTATIVE
AMERICAN AIRLINES
03.1982 - 04.2015
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