Cathy Hagan
Sanger,Texas
Summary
Proactive Program Manager with extensive experience in managing and administering daily program operations and cross-functional teams. Skilled in developing strategic targets, facilitating project rollouts, and ensuring compliance with brand standards. Strengths include team leadership, policy and procedure improvements, and boosting employee morale through positive work environments.
Overview
43
43
years of professional experience
Work History
Program Manager
RR Donnelley & Sons Co
10.1995 - Current
- Managed and administered daily program operations, along with the Enterprise Sales Representatives and Inside Sales Team
- Established strong relationships with key clients, ensuring support for program initiatives.
- Developed strategic targets with the two teams, setting clear and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and while enforcing compliance with our client's brand.
- Facilitated project rollout and conducted one-on-one training to educate team members.
- Managed product line for program-approved item reorders.
- Attend client trade shows and organize the logistics while staying within the allowed budget.
- Managed the national rollout of the Tax Forms Program.
- Work with internal teams on new program rollouts for direct sales, custom point team, CMF, and the client.
District Manager
Sally Beauty Holdings Inc.
02.1982 - 04.1992
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures with store visits along with conducting store inventories at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Master of Arts -
06-1979
Skills
- Team leadership and direction
- Policy and procedure improvements
- Team training and development
- Performance monitoring
Timeline
Program Manager - RR Donnelley & Sons Co
10.1995 - Current
District Manager - Sally Beauty Holdings Inc.
02.1982 - 04.1992
North Tech Educational - Master of Arts,
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