Cathy Hamm
Alamogordo
Summary
With a proven track record at Mountain Shadows Home Care, I've enhanced office efficiency and patient care through expert office administration and compassionate caregiving. My ability to streamline processes and foster positive relationships showcases my office management skills and emotional intelligence, significantly contributing to workplace harmony and client satisfaction.
Overview
16
16
years of professional experience
Work History
Office Administration
Mountain Shadows Home Care
10.2011 - Current
- Handled office administration tasks.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Participated in ongoing training programs to stay current on best practices for medical office administration, enhancing overall efficiency within the clinic setting.
- Streamlined office administration tasks such as filing documents, managing calendars, and booking travel arrangements for the manager.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Completed data input support for various office administration systems.
- Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
- Supported office administration tasks to facilitate seamless daily operations and improve overall workflow.
- Actively participated in training opportunities to continually expand skillset while learning about new technologies or best practices in office administration.
- Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
- Streamlined office administration tasks for increased productivity and smooth daily operations.
- Supported office administration tasks such as billing, insurance claims processing, and appointment scheduling to ensure smooth operations within the practice.
- Streamlined appointment scheduling and office administration tasks, contributing to overall clinic efficiency.
- Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
- Performed general office administration and management functions.
- Established standards and best practices in office administration that contributed to increased operational efficiency across all levels of the business.
- Assisted in office administration and client communication to help manage auditors' workload.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
- Facilitated office administration and customer service to general public.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Developed streamlined processes for office administration and organization to increase quality of life for residents.
- Coordinated schedules with other instructors to ensure optimal resource allocation and smooth course administration across multiple sessions.
- Exercised strong attention to detail when monitoring and updating patient records, ensuring accurate documentation of treatment plans, medication administration, and test results.
- Contributed to a strong team dynamic among fellow officers through open communication channels, supporting each other during difficult situations or periods of high stress within the facility.
- Enhanced patient experience by creating a welcoming environment through diligent attention to office appearance and cleanliness standards.
- Streamlined the orientation process by developing a comprehensive checklist covering essential topics such as HIPAA compliance, medication administration guidelines, and emergency protocols.
Caregiver
Mountain Shadows Home Care
12.2008 - 03.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
Associates - Applied Science Business Management
New Mexico State University
Alamogordo, NM05.2020
Skills
- Office administration
- Office administration abilities
- Front office administration
- Office administration work
- Office administration experience
- Office Administration Competence
- Office administration tasks
- Office administration duties
- Office administration knowledge
Timeline
Office Administration
Mountain Shadows Home Care
10.2011 - Current
Caregiver
Mountain Shadows Home Care
12.2008 - 03.2011
Associates - Applied Science Business Management
New Mexico State University
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