Cathy Hanks
Splendora,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Texas Advanced Spine
09.2001 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Craigmont High School
Memphis, TN05.1989
Skills
- Clerical Support
- Record preparation
- International Classification of Diseases (ICD10CM)
- Appointment Scheduling
- Scheduling
- Calendar Management
- Filing
- Data Entry
- Mail handling
- Scheduling and calendar management
- Multi-Line Phone Systems
- Medical Terminology
- Customer Service
- Mail distribution
- Patient Scheduling
- Microsoft Outlook
- Meticulous attention to detail
- Dedicated Team Player
Timeline
Administrative Assistant
Texas Advanced Spine
09.2001 - Current
High School Diploma -
Craigmont High School
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