Cathy Harless
Summary
Dynamic healthcare leader with a strong track record in enhancing patient satisfaction and operational efficiency. Co-managed a $5 million food court, resulting in improved client satisfaction and streamlined processes. Built cohesive teams that achieved top retention rates while promoting collaboration and efficiency.
Overview
41
41
years of professional experience
Work History
Retail Supervisor
Misson Hospital
01.2023 - Current
- Co-managed a team of 15 employees in $5 million food court, enhancing customer and client satisfaction.
- Streamlined point-of-sale system, enhancing customer and team member experience.
- Revitalized café cleanliness by developing robust workflows that improved operational efficiency.
- Partnered with café manager to build a cohesive team, achieving top retention rates in department.
- Collaborated with patient services to elevate satisfaction scores through effective communication and support.
- Operated within 815-bed award-winning facility at Morrison Healthcare.
Patient Services Supervisor/MOD
Mission Hospital
01.2023 - Current
- Co-Led a team of 58 front-line associates serving over 2100 meals a day.
- Oversaw meals distribution, high-risk patient tray checks, and ensured regulatory compliance.
- Built strong relationships with nursing and hospital staff through effective communication and collaboration.
- Facilitated interviews and training to foster an engaged and informed staff.
- Developed strong crisis management skills during the 2024 hurricane Helene.
Hospice Nurse
Venice Hospital
Venice
10.1985 - 2020
- Collaborated with interdisciplinary teams to create personalized care plans for patients.
- Documented patient conditions and care activities in electronic health records.
- Advocated for patient needs among healthcare team and community resources.
- Provided emotional support to patients and families during end-of-life transitions.
Shipment Supervisor/Manager on Duty
The Gap
Sarasota
10.2008 - 02.2012
- Coordinated stock replenishment processes while managing inventory levels effectively.
- Trained and mentored staff on company policies and customer service standards.
- Recruited, hired, and evaluated staff, providing coaching and termination as necessary.
- Ensured compliance with workplace safety regulations through staff training sessions.
Education
Licensed Practial Nusing -
CHARLOTTE TECH COLLEGE
ADN -
MANATEE COMMUNITY COLLEGE
HEALTHCARE LEADERSHIP -
AB-TECH COMMUNITY COLLEGE
Skills
- Financial acuity
- Operational efficiency
- ServSafe certification
- Team development
- Relationship management
- Project governance
- Strategic planning
- Process improvement
Timeline
Retail Supervisor
Misson Hospital
01.2023 - Current
Patient Services Supervisor/MOD
Mission Hospital
01.2023 - Current
Shipment Supervisor/Manager on Duty
The Gap
10.2008 - 02.2012
Hospice Nurse
Venice Hospital
10.1985 - 2020
Licensed Practial Nusing -
CHARLOTTE TECH COLLEGE
ADN -
MANATEE COMMUNITY COLLEGE
HEALTHCARE LEADERSHIP -
AB-TECH COMMUNITY COLLEGE