Cathy Hart

• Collaborated with optometrists to provide comprehensive eye care services, resulting in increased patient retention.
• Provided a welcoming environment for customers by greeting them upon arrival, addressing any inquiries, and ensuring they were directed to the appropriate staff member for assistance.
• Increased sales revenue with effective upselling techniques tailored to individual client needs and preferences.

Enhanced optical inventory management by maintaining up-to-date records of stock levels and ensuring timely reordering of supplies.

• Participated in ongoing professional development opportunities to stay current on industry trends, product offerings, and best practices in optical care.
• Answer Telephone promptly and Respectfully.
• Verify and Collect monies, Due at checkout.

• Answered phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Tracked orders and notified customers of status or potential delays.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Ensured compliance with industry regulations, reducing the risk of fines or penalties.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.