Cathy Henneborn
Homosassa,FL
Summary
Adept at fostering robust business and customer relationships, I leveraged product expertise and exceptional communication skills at Pinkerton Chevrolet to enhance client satisfaction and drive continuous improvement. My background includes pivotal roles in customer service and mentoring, underscoring my ability to coordinate cross-functionally and build productive partnerships.
Overview
24
24
years of professional experience
Work History
Business Development Representative
Pinkerton Chevrolet
Roanoke, VA
07.2021 - Current
- Developed and maintained relationships with potential customers to understand their business needs.
- Carried out outreach efforts by initiating cold calls, drafting emails and engaging in networking activities.
- Investigated market dynamics and relevant updates concerning our product offerings.
Delivery Driver
Domino's Pizza
Roanoke, VA
04.2021 - 11.2023
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Received daily delivery instructions and route assignments from dispatch.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Mentor
DePaul Community Resources
Roanoke, VA
10.2018 - 03.2021
- Maintained up-to-date records of mentor and mentee interactions in order to track progress over time.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
Food Service Worker
Lewis Gale Medical Center
Salem, VA
12.2016 - 06.2017
- Served meals to customers in a friendly and courteous manner.
- Operated dishwashing machines safely and efficiently.
- Responded promptly to customer inquiries regarding menu items or special requests.
Delivery Driver
Domino's Pizza
Roanoke, VA
06.2016 - 12.2016
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Customer Service Representative
Rotech Oxygen & Medical Equipment
Roanoke, VA
01.2015 - 05.2015
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Pharmacy Clerk
Crouch's Pharmacy
Roanoke, VA
08.2000 - 02.2012
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Received written or telephone prescriptions from physicians' offices and hospitals.
- Verified accuracy of prescriptions filled by pharmacists.
- Processed payments from customers using cash registers or other electronic systems.
- Checked expiration dates on prescription drugs to ensure potency.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
Skills
- Customer relationship management
- Business relationship management
- Product expertise
- Cross-functional coordination
- Product knowledge
- Relationship building
- Continuous professional improvement
Timeline
Business Development Representative
Pinkerton Chevrolet
07.2021 - Current
Delivery Driver
Domino's Pizza
04.2021 - 11.2023
Mentor
DePaul Community Resources
10.2018 - 03.2021
Food Service Worker
Lewis Gale Medical Center
12.2016 - 06.2017
Delivery Driver
Domino's Pizza
06.2016 - 12.2016
Customer Service Representative
Rotech Oxygen & Medical Equipment
01.2015 - 05.2015
Pharmacy Clerk
Crouch's Pharmacy
08.2000 - 02.2012
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