Cathy Holcomb
Princeton,TX
Summary
Energetic General Manager with over 15 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Hospitality Manager
MedMen Dispensary
05.2023 - 01.2025
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
General Manager
Cupbop Korean BBQ
08.2022 - 05.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
General Manager
Firehouse Subs
06.2020 - 09.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
General Manager
Auntie Anne's
04.2015 - 06.2020
- Set clear expectations and created positive working environment for employees.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, and other materials.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
Education
High School Diploma -
Garland High School
Garland, TXSkills
- Food safety regulations
- Labor cost control
- Recruitment and hiring
- Health and safety compliance
- Guest relations management
- Budgeting and financial management
- Staff training and development
- Employee scheduling
Timeline
Hospitality Manager
MedMen Dispensary
05.2023 - 01.2025
General Manager
Cupbop Korean BBQ
08.2022 - 05.2023
General Manager
Firehouse Subs
06.2020 - 09.2022
General Manager
Auntie Anne's
04.2015 - 06.2020
High School Diploma -
Garland High School