Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Cathy Holt

Oklahoma City,OK

Summary

Adept at streamlining operations for enhanced patient flow at Integris Baptist Medical Center, I excel in HIPAA compliance and customer service. My expertise in insurance verification and ability to remain calm under pressure have significantly improved patient satisfaction. Demonstrating strong teamwork and professional ethics, I've effectively contributed to positive workplace dynamics and efficient patient care processes.

Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Patient Access Specialist

Integris Baptist Medical Center
10.2018 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
  • Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
  • Collected and validated patient demographics and insurance information.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced billing errors by verifying demographic information and updating records as needed.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Enhanced patient satisfaction by providing efficient registration and scheduling services.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.

Patient Access Specialist

Deaconess Hospital
07.2012 - 10.2018
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Collected and validated patient demographics and insurance information.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Prepared patient identification band and completed admissions papers.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Registration

McCurtain Memorial Hospital
07.2005 - 08.2009
  • Managed registration processes for activities efficiently, ensuring accuracy in participant records and payments.
  • Implemented new registration software to streamline processes and improve data management capabilities.
  • Streamlined registration processes for smoother event check-ins, resulting in increased attendee satisfaction.
  • Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
  • Checked addresses, IDs and registration cards.
  • Streamlined visitor registration process for increased efficiency and improved security measures.
  • Resolved student registration issues to reduce acceptance, enrolment and payment delays.
  • Managed registration desk efficiently, swiftly checking in participants and distributing relevant materials.
  • Streamlined registration processes for smoother check-in, improving overall attendee satisfaction.
  • Developed strong rapport with customers, creating a positive experience throughout the registration process.
  • Streamlined event registration process for improved efficiency and smoother guest checkin.
  • Streamlined patient registration and insurance verification processes, resulting in smoother patient intake experience.

Education

High School Diploma -

Wilburton High School
Wilburton, OK
05-1978

Skills

  • Medical terminology
  • Front desk operations
  • HIPAA compliance
  • Appointment scheduling
  • Professionalism and ethics
  • Fee collection
  • Data entry proficiency
  • Information collection
  • Insurance verification
  • Patient registration
  • Co-payment collection
  • Customer service
  • Phone and email etiquette
  • Payment processing
  • Team collaboration
  • Training coordination
  • Registration and admissions
  • Friendly and outgoing
  • Data entry
  • Insurance verifying
  • Documenting and recording information
  • Multi-line telephone systems
  • Calm and effective under pressure

Timeline

Patient Access Specialist

Integris Baptist Medical Center
10.2018 - Current

Patient Access Specialist

Deaconess Hospital
07.2012 - 10.2018

Registration

McCurtain Memorial Hospital
07.2005 - 08.2009

High School Diploma -

Wilburton High School

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Cathy Holt