CATHY HOWLETT
Office Assistant
Meridian,ID
Summary
I am a highly motivated individual looking for a full time job in Boise, Idaho. I have held a variety of positions, all of which have required working directly with the public. I have also opened and operated stores on eBay and Etsy.
I know the value good customer service and I enjoy working in a fast-paced environment. I'm looking for a company with opportunity to grow.
Overview
22
22
years of professional experience
Work History
Office Administrative Assistant
Millington & Company, CPA's
08.2022 - 02.2023
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current and accurate documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Parts Warehouse
Larry H. Miller Super Ford Salt Lake City
08.2013 - 01.2022
- Processed incoming claims on Ford part returns for all local and out of state customers. Handled and inspected parts and input all claims into computer. Issued refunds to customers.
- Worked extensively with inside and outside salesmen. Consistent and professional contact with companies via phone, e-mail, and in person.
- Initially hired in 2013 to run the accounting side for the parts warehouse.
- Cashiering for multiple will call counters in the warehouse, as well as the Super Ford dealership.
- Money handling, 10 key, bank deposits, refunds, created new spreadsheets to optimize efficiency.
Art Manager
Bennion Crafts
03.2011 - 08.2013
- In charge of ordering all art department supplies. Redesigned store aisles and endcaps to keep department updated and interesting.
- Designed and created art displays for product and sale items.
- Highly creative and enjoy designing and optimizing space for customer enjoyment and creativity.
- Worked with customers on craft and art projects.
- Cashiering and customer service.
New Accounts Officer
American Investment Bank
05.2008 - 02.2011
- Knowledge of the products and services offered by the bank, including loans, savings accounts, auto loans, Money Market accounts, CD and IRA accounts.
- Input vendor payments and updated accounts to reflect new balances.
- 10 Key, computer skills, money handling.
- Open and handled new accounts.
- Extensive customer service in person, through phone and e-mail.
Store Manager
Village Cleaners
06.2004 - 03.2011
- Inventory and cash control.
- Managed store employees successfully in fast-paced environment. Responsible for hiring and hiring of employees.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service.
- Money handling, cash register, customer service and efficient timeline management skills.
Office Assistant
State Farm Insurance Inc
03.2001 - 05.2004
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Welcomed incoming and new customers. Computer and high volume phone skills.
Education
High School Diploma -
Brighton High School
Salt Lake City, UTSkills
- Inventory control
- Accounts receivable
- Excellent telephone etiquette
- 10 Key
- Attention to detail
- Flexible and adaptable
- Time management
- Professional and personable
- Small business experience
- Extensive customer service
References
Brandon Richins, CPA Millington & Co.
208-900-8988
Rick Gunn Parts Director (retired)
gunnr@comcast.net
Chad Jacobson Outside Sales LHM Super Ford
801-884-9767
Mike Swain AER Manufacturing
801-598-1593
Timeline
Office Administrative Assistant
Millington & Company, CPA's
08.2022 - 02.2023
Parts Warehouse
Larry H. Miller Super Ford Salt Lake City
08.2013 - 01.2022
Art Manager
Bennion Crafts
03.2011 - 08.2013
New Accounts Officer
American Investment Bank
05.2008 - 02.2011
Store Manager
Village Cleaners
06.2004 - 03.2011
Office Assistant
State Farm Insurance Inc
03.2001 - 05.2004
High School Diploma -
Brighton High School
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