Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cathy Hoy

Munford,TN

Summary

Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Supervisor position. Ready to help team achieve company goals. Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

29
29
years of professional experience

Work History

Quality Control Supervisor

Smith-Nephew
07.2004 - Current
  • Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
  • Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Reported on short- and long-term trends in production to help management make proactive decisions.
  • Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Quality Assurance Team Lead

Slim Fast / Unilever
09.1994 - 05.2004
  • Communicated directly with QA team to resolve user-reported problems and questions.
  • Coached and motivated [Number]-person QA team to develop competencies.
  • Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
  • Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
  • Established metrics, applied industry best practices and developed new tools and processes.
  • Created requirements for milestones and monitored completion of tasks for QA team.
  • Updated training database to help resolve common issues.
  • Documented nonconforming material and reported to appropriate team leaders for review and assessment.
  • Supported quality control assessments on manufacturing floor.
  • Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.
  • Reassessed quality control measures at systemic level to proactively identify non-conformances.
  • Remained compliant with federal, state and municipal regulations related to safety of company and personnel.
  • Documented testing procedures for developers and future testing use.
  • Incorporated delivery requirements into planning of testing schedules.

Education

High School Diploma -

Covington High School
Covington, TN
05.1980

Skills

  • Quality Control Planning
  • Process Analysis
  • Maintenance Team Collaboration
  • Corrective Action Planning
  • Quality Assurance Controls
  • Process Improvement
  • Quality Metrics
  • Microsoft Office
  • Quality Training
  • Problem Solving
  • ISO Standards
  • Continuous Improvement
  • Time Management
  • Record Keeping
  • Customer Focus
  • Organizational Skills
  • Decision Making
  • Attention to Detail
  • Performance Monitoring
  • Lean Manufacturing
  • Team Leadership
  • Product Inspection
  • Quality Assurance
  • Visual Inspection
  • Corrective Actions
  • Adaptability
  • Safety Management
  • Production Planning
  • Budget Adherence
  • Shift Scheduling
  • Staff Supervision
  • Performance Reporting
  • Active Listening
  • Team Collaboration and Leadership
  • Problem-Solving
  • Coaching and Mentoring
  • Assigning Work
  • Schedule Oversight
  • Continuous Improvements
  • Relationship Building
  • Decision-Making

Timeline

Quality Control Supervisor

Smith-Nephew
07.2004 - Current

Quality Assurance Team Lead

Slim Fast / Unilever
09.1994 - 05.2004

High School Diploma -

Covington High School
Cathy Hoy