Cathy Jones
North Canton,Ohio
Summary
Dynamic customer service professional with a proven track record at Genesis Financial Services, excelling in high-pressure environments. Recognized for enhancing customer satisfaction through effective communication and empathy. Skilled in CRM software and committed to teamwork, I consistently resolve conflicts and contribute to sales growth, ensuring a positive experience for all clients.
Overview
4
4
years of professional experience
Work History
Seasoner
Shearers Foods
08.2021 - Current
Customer Service Representative
Genesis Financial Services
07.2021 - 08.2021
- Managed high-volume calls, ensuring timely responses to customer needs and concerns.
- Collaborated with team members to streamline processes, enhancing service efficiency.
- Trained new staff on customer service protocols, fostering a knowledgeable workforce.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Business Administration
Concordia University
Saint Paul, MNGeneral Studies
Canton McKinley High School
Canton, OH06.1977
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Attention to detail
- Dependable and responsible
- Excellent communication
Timeline
Seasoner
Shearers Foods
08.2021 - Current
Customer Service Representative
Genesis Financial Services
07.2021 - 08.2021
Business Administration
Concordia University
General Studies
Canton McKinley High School
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