Cathy Jones Potocki

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• 06/22, 01/24, Key Account Specialist, OL USA, Working with origin agents and setting up import ocean and air freight shipments, checking for new shipments daily, adding new shipments in Move System, tracking and tracing, checking agent quotations against current market rates, negotiating ocean and dray rates for profitability. Calling on accounts and checking to see if we could offer rates for other lanes, deliveries and customs brokerage.
• 06/21, 06/22, Import Customer Service, Kuehne & Nagel, Working with origin teams for approving new import shipments, checking and acknowledging new shipments in Salog system, checking shipment routing to make sure it matches the customer quotations, checking customers credit for all new shipments. Managing SCC team to ensure broker handovers are sent in a timely manner, managing OCC team to ensure freight handovers are sent in a timely manner, working closely with customs brokers to ensure shipments have ISF filing and customs clearance, working with truckers to ensure timely deliveries. Billing for freight and any add on billing such as demurrage, detention, per diem.
• 06/17, 04/20, Twill Customer Support, Maersk Shipping, World class exception handling towards customers, maintaining retention of customers through customer (consignee or shipper) follow up and feedback, first line of support for customer facing site and escalating to the technical team as appropriate, support continuous development of the Twill platform through the introduction of the customer feedback and creating and implementing opportunities for process improvements and taking ownership of decreasing the time it takes to manage shipments. Creating IOP's for new account onboarding and implementing with GSC team.
• Import/Export Customer Service, Handling export shipments, coordinating shipments with key accounts, submitting Hazardous documentation, shipping instructions, AES filing and VGM's, Handling import shipments coordinating with key accounts making sure ISF's were filed prior to vessel sailings, verifying customs clearances were complete prior to vessel arrival, tracking, setting up deliveries to customer warehouses and working with GSC team to ensure invoicing was accurate and completed.
• 08/14, 06/17, Import Customer Service, Blu Cargo, Coordinating and entering new import shipments in system, tracking and tracing shipments daily on various carrier and rail websites, paying freight and origin fees, updating shipments daily, setting up door deliveries when required, working with truckers to establish rates for deliveries, checking to make sure all deliveries are made within carriers' free time and empties are returned. Closing files and working closely with sales reps on invoicing customers for all import shipments and deliveries.
• 04/11, 08/14, Import Specialist, Ocean World Lines, Coordinating and approving all new import shipments with origin offices per customers' requests. Checking to ensure shipment information was correct in system and adding all information, tracking and tracing all shipments, arranging door deliveries with truckers, providing rates and invoicing all shipments. Updating customers Standard Operating Procedures. Working with customers to get airfreight shipments approved, calling airlines to track shipments, check for AMS info and availability. Processing payments for terminal fees and dispatching shipments within time restrictions.