Cathy Kandravi
Tulsa,OK
Summary
Enthusiastic and reliable individual with superior skills in the Customer Service industry. Professional and results-driven with a strong work ethic. Possessing excellent organizational, time management and detail oriented skills. Motivated to maintain customer satisfaction and contribute to company success. Eager to learn new skills and advance knowledge with hands-on experience. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Pre-Arrival / Insurance Specialist
Saint Francis Hospital
09.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized patient experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Processed eligibility and benefits verification and created procedure estimates.
- Maintained confidentiality of patient finances, records, and health statuses.
- Researched and resolved routine and complex issues.
- Responded to patient calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with patients.
Customer Service Associate - Administrative Office
Lowes Home Improvement
03.2020 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Installed Sales Coordinator
Lowes Home Improvement
09.2013 - 03.2020
- Scheduled and managed installations, including contacting installers and customers throughout process.
- Operated and provided training to support organization's order management system.
- Double checked orders and installation requests.
- Scheduled deliveries and installation teams.
- Automated office operations, managed client correspondence and tracked records.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Trained and assisted with Installed Sales team development.
Education
Producer License - Life, Health And Accident Insurance
State of Oklahoma Insurance Department
Tulsa08.2012
Associate - Ward Clerk/Unit Secretary
Northeast Wisconsin Technical College
Green Bay, WI05.1979
Skills
- Inbound and Outbound Calling
- Customer Support
- Adaptive team player
- Problem Resolution
- Verbal Communication
- Documentation Skills
- Knowledgeable in EPIC
- Health Insurance
- Customer Follow-Up
Timeline
Pre-Arrival / Insurance Specialist
Saint Francis Hospital
09.2021 - Current
Customer Service Associate - Administrative Office
Lowes Home Improvement
03.2020 - 09.2021
Installed Sales Coordinator
Lowes Home Improvement
09.2013 - 03.2020
Producer License - Life, Health And Accident Insurance
State of Oklahoma Insurance Department
Associate - Ward Clerk/Unit Secretary
Northeast Wisconsin Technical College
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