Fayel Tall
Sterling,VA
Summary
Motivated professional with a strong record in customer sales and client relations. Exceptional interpersonal and communication skills facilitate the development of collaborative relationships with colleagues and stakeholders. Proven adaptability and problem-solving abilities thrive in fast-paced environments. Solid foundation in team management, lead generation, and product sales supports career advancement and contribution to innovative organizations.
Overview
11
11
years of professional experience
Work History
Workplace Experience Ambassador
SPS
Washington, DC
08.2021 - Current
- The Floor Ambassador will help to elevate the office experience by providing personalized, client centric services and administrative support for a very fast-paced and demanding law firm
- The individual will be assigned floor(s) provide coverage as needed on other floors and work proactively with including firms' attorneys, Senior Team Leads, Practice Assistants, to provide general office support and dispatch requests for Business Services, Concierge and Hospitality Services
- This team member will serve as a 'one-stop shop' and ensure all requests are completed to client specifications
- This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests
- Pre-Arrival Coordination: Collaborate with the Senior Team Lead (after STL sends out the introduction to DC office email stating that your Floor Ambassador will be reaching out)
- Prepare the visiting attorney's office, including a nameplate indicating their name depending on the location
- Confirm information for visitors day in the office with Senior Team Lead and/or concierge to anticipate and prepare for specific needs
- Provide amenity kits, including beverage and snack services, tailored to the specific location where applicable refresh as necessary
- Willingness to go the extra mile to ensure a positive experience for visiting clients/attorneys
- Anticipating and exceeding client needs
- Personalized client recognition and special amenities
- Solicit and gather feedback from clients to continuously improve the client experience and services from the STL
- Analyze feedback data to implement improvements and enhance client satisfaction
- Client Engagement and Visitor Experience: Extend warm and professional greetings to clients, attorneys, and guests, setting a positive tone for their visit
- Cultivate positive relationships by understanding and catering to the unique needs and preferences of clients
- Proactively engage with visitors, offering assistance to ensure their continuous comfort and satisfaction throughout their visit
- Create, update, and maintain a client preference profile book for personalized and attentive service Share with concierge
- Replenish the hospitality tray amenities as needed
- Upon request provide informative floor/office tours for White & Case Guests, ensuring they can navigate the visiting office with ease
- Offer to facilitate to scan receipts daily from visiting White & Case attorneys for scanning and forwarding to the assigned STL/PA
- Extend a friendly and professional welcome to visiting attorneys, creating a positive and inviting atmosphere
- Foster positive relationships with visiting attorneys, understanding their distinctive needs and preferences
- Office Services Coordination: Meet and greet visiting clients and guests on day one of their arrival time and escort to their office or workstation when the opportunity is there
- Act as the central point of contact for White and Case’s visiting attorneys and associates, managing their requests and coordinating numerous services efficiently
- Monitor and maintain client service requests, ensuring timely follow-up and resolution
- Workspace Management: Perform regular floor walks to ensure floor supports are well-stocked and all common areas are clean and orderly
- Ensure all printers are functioning, stocked with paper and all unclaimed print jobs are secured or discarded per office policy
- Troubleshoot printer errors and report to SPS Client Services Manager
- Ensure common areas are neat, organized, and welcoming, including the reception area and client lounges
- Monitor and restock supplies, such as beverages and reading materials, and ensure a well-maintained ambiance within the visiting space
- Hand delivery of office supplies to client desks
- Provide clients support for document scanning
- Ensure cleanliness, organization, and well-stocked supplies in common areas managed by SPS employees
- Coordinate necessary cleaning and maintenance services while directing all issues through the appropriate channels
- Mail Handling: Handle incoming and outgoing mail, ensuring it is processed accurately and efficiently
- Manage courier services, distribution of packages, and mail forwarding as required
- Provide a variety of mailing supplies, including envelopes, and packing materials
- Concierge Services: As per requested provide personalized local recommendations and assist in making necessary arrangements
- Offer support with transportation and accommodation, ensuring a seamless experience for clients and visitors depending on the office location and policy
- Execute local tasks as needed, contributing to a hassle-free and enjoyable stay
General Manager
Club Pilates
Laurel, MD
08.2021 - Current
- Sales and Memberships: Promote and sell memberships, monitor sales and develop strategies to increase membership numbers
- Program Development: Work with fitness instructors and trainers to develop fitness programs and classes that meet the needs and interests of members
- Staff Management: Hire, train, and supervise staff members, including fitness instructors, front desk staff, and maintenance personnel
- Create work schedules and oversee employee performance
- Marketing and Promotion: Develop and implement marketing strategies to attract new members and retain existing ones
- This includes advertising, social media, and special promotions
- Leadership: Provide leadership and direction to the studio staff, including trainers, front desk staff, and maintenance personnel
- Compliance and Safety: Ensure the studio complies with health and safety regulations and industry standards
- This includes maintaining proper certifications and licenses
- Problem-Solving: Address and resolve any issues or conflicts that arise within the studio, whether they involve staff, members, or operations
- Reporting: Prepare regular reports for the studio owners and lead meetings, including financial reports, member statistics, and operational updates
- Networking and Community Engagement: Build relationships within the fitness community, collaborate with other businesses, and engage with the local community to promote the studio
Front Desk Concierge
Dr. Boyd's Veterinary Resort
Rockville, MD
02.2021 - 08.2021
- Medical receptionist
- Veterinary assistant/animal care
Front Desk Receptionist
Massage Envy
Gaithersburg, MD
09.2020 - 02.2021
- Membership sales and retention
- Retail sales
- Scheduling
- Promoting the value of body care
Enrichment Program Coordinator
TLC Schools
Allen, TX
08.2018 - 11.2020
- Supervision: Ensure the safety and well-being of students in the program by providing supervision during activities and free time
- Curriculum Implementation: Implement and facilitate educational programs or curricula provided by the school or program, if applicable
- Communication: Keep open lines of communication with parents, school staff, and program coordinators to provide updates on students' progress and behavior
- Feedback and Evaluation: Provide feedback on student's progress and needs to program coordinators and school staff for evaluation and improvement
- Collaboration: Work closely with other after-school staff and personnel to ensure a cohesive and integrated approach to students' development
- Resource Management: Manage and maintain program materials, supplies, and equipment
- Crisis Support: In emergencies or crises, provide support and comfort to students and follow school or program crisis management protocols
- Activity Planning: Plan and organize a variety of educational and recreational activities, such as arts and crafts, sports, games, and special projects
- Record Keeping: Maintain accurate attendance records, behavior incidents, and any pertinent information about students
- Professional Development: Participate in ongoing training and professional development opportunities to enhance teaching skills and knowledge
Day Camp Associate
OLDE TOWNE PET RESORT
Bethesda, MD
11.2019 - 09.2020
- Animal care and behavior tracking
- Room management (up to 40 dogs)
- Customer Interaction
Team Member
Pooch Hotel Richardson
Richardson, TX
12.2018 - 03.2019
- Team Member for Dog Hotel/Daycare/Spa
Assistant Manager
NIKE
Allen, TX
08.2017 - 03.2018
- Store Operations: Oversee daily operations, including opening and closing procedures, cash handling, and cash register reconciliation
- Sales Reporting: Prepare and analyze sales reports, providing insights and recommendations to the store manager
- Shift Scheduling: Create and manage employee work schedules, ensuring adequate coverage during peak business hours and special events
- Product Knowledge: Stay informed about Nike's products, including their features, benefits, and special promotions or releases
- Inventory Management: Monitor and maintain inventory levels, including restocking shelves, organizing merchandise, and assisting with inventory counts
- Cash Handling: Process customer transactions accurately and efficiently using cash registers or point-of-sale systems
- Loss Prevention: Help prevent theft and loss by monitoring customer activities and following store security procedures
- Promotions and Special Events: Participate in and promote special events, product launches, and store promotions
- Teamwork: Collaborate with colleagues and other team members to ensure a cohesive and productive work environment
- Compliance: Adhere to Nike's policies and procedures, including those related to employee conduct, safety, and store operations
- Online Orders and Services: Assist customers with online orders, reservations, or other digital services offered by Nike
- Adaptive Selling: Tailor the sales approach to each customer's unique needs and preferences, offering a personalized shopping experience
- Sales: Actively engage with customers to understand their needs and preferences and suggest appropriate Nike products
- Encourage sales and upselling
- Sales and Revenue Generation: Work with the store manager to set sales targets, meet sales goals, and drive revenue by promoting products and upselling to customers
Assistant Teacher
Leesburg Open Arms
Leesburg, VA
03.2017 - 06.2017
Barista
Starbucks
Leesburg, VA
04.2016 - 02.2017
Sales Associate
Nike Factory Store
Leesburg, VA
09.2014 - 05.2015
Education
Some college - Psychology
Northern Virginia Community College
Sterling, VA12.2016
Skills
- Leadership and team empowerment
- Customer service excellence
- Problem-solving strategies
- Conflict resolution
- Time management skills
- Adaptability and flexibility
- Effective communication techniques
- Logistics and distribution management
- CRM expertise
- Regulatory compliance knowledge
- Marketing and sales strategies
- Data analysis proficiency
- Strategic planning abilities
- Data security and privacy awareness
- Social media marketing
- Product training delivery
- Market research insights
- Payment processing systems
- Professional networking
Timeline
Workplace Experience Ambassador
SPS
08.2021 - Current
General Manager
Club Pilates
08.2021 - Current
Front Desk Concierge
Dr. Boyd's Veterinary Resort
02.2021 - 08.2021
Front Desk Receptionist
Massage Envy
09.2020 - 02.2021
Day Camp Associate
OLDE TOWNE PET RESORT
11.2019 - 09.2020
Team Member
Pooch Hotel Richardson
12.2018 - 03.2019
Enrichment Program Coordinator
TLC Schools
08.2018 - 11.2020
Assistant Manager
NIKE
08.2017 - 03.2018
Assistant Teacher
Leesburg Open Arms
03.2017 - 06.2017
Barista
Starbucks
04.2016 - 02.2017
Sales Associate
Nike Factory Store
09.2014 - 05.2015
Some college - Psychology
Northern Virginia Community College
Similar Profiles
Syeed MurraySyeed Murray
Workplace Mailroom Coordinator at SPSWorkplace Mailroom Coordinator at SPS
Wendy StatmanWendy Statman
Spravato Clinic -RN at SPSSpravato Clinic -RN at SPS
Kimberly ButeaudKimberly Buteaud
COMPLIANCE AUDITOR II at SPSCOMPLIANCE AUDITOR II at SPS