Summary
Overview
Work History
Education
Skills
Timeline
Generic

CATHY KRAMER

Rockville,MD

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 10+ years of experience providing quality administrative support to clients.

Overview

36
36
years of professional experience

Work History

Virtual Assistant

Remote Administration
01.2020 - Current
  • Volunteered with Empowering The Ages Learning Program
  • Proactively pursued remote learning; updating usage of Quickbooks and bookkeeping skills
  • Managed bank accounts, invoicing, and insurance claims as a family member trustee
  • Reviewed financial and insurance transactions, justified and resolved billing discrepancies
  • Categorized expenses for the tax accountant.

Customer Sales

Scrubs & Beyond
01.2015 - 01.2020
  • Operated point of sale systems, updating clientele information to increase sales
  • Developed customer relationships with over 150 local physician practices and academic facilities, steadily increasing each quarterly sales goal by 75%
  • Demonstrated product knowledge, fulfilled customers' needs
  • According to shopper experience surveys, an average star rating of 4.5
  • Stacked merchandise, clearly labeled items, arranged to size or color, prepared attractive displays.

Customer Sales

Pier 1 Imports
01.2011 - 01.2014
  • Provided customers with design samples, catalogs, and ideas based on their needs and interest to create a pleasant, relaxing shopping experience
  • Ensured merchandise was fully shelved and priced correctly
  • Assisted store managers with opening and closing procedures.

Remote Merchandiser

Hallmark
01.2009 - 01.2011
  • Completed detailed staging of merchandise displays and signage assignments
  • Utilized scanners to audit and control invoiced inventory
  • Communicated remotely and on site with managers: coordinating display times and usage.

Accounts Receivable Manager

ESSI
01.1989 - 01.2002
  • Produced, distributed, and tracked over 500 monthly invoices for residential and business accounts
  • Completed on-site and remotely
  • Researched and identified discrepancies
  • Made system corrections
  • Provided documentation to clients and collected unpaid balances
  • Improved efficiency of administrative offices by streamlining file and informational systems
  • Assisted with network transfer of client databases to proprietary software.

Education

High School Diploma, Surrattsville High
Clinton, MD

Skills

    Administrative Support

    Bookkeeping

    Organizing and Categorizing Data

    Documentation and Recordkeeping

    Customer relations and communications

    Invoice Processing

Timeline

Virtual Assistant

Remote Administration
01.2020 - Current

Customer Sales

Scrubs & Beyond
01.2015 - 01.2020

Customer Sales

Pier 1 Imports
01.2011 - 01.2014

Remote Merchandiser

Hallmark
01.2009 - 01.2011

Accounts Receivable Manager

ESSI
01.1989 - 01.2002

High School Diploma, Surrattsville High

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CATHY KRAMER